Expired passport?

[Creeper8]

I went to the add a few days ago as my bank card had randomly stopped working and I needed to take some cash out. They said I could not use my passport as it was expired. They would only go off my signature which last time the man refused to give me cash as apparently it didnt match the one on the system! luckily this time I didnt have that issue despite it being the same one! aibu to wonder why I cant use an expired passport? I need to take some cash out now and dont want to be refused again.

Can you not request a new bank card to be sent out?

I’ve done this over the phone before

The guidelines have changed, and you can't usually use expired ID now. I had the same problem in my new job, they refused to use my expired passport. Luckily I have a provisional driving licence, and they were happy to use that.

Because it is expired and therefore no longer valid!!

I had this before- you can still use online/ telephone banking so I transferred some to a friend and they gave me the cash. Just enough to tide me over until my new card came.

But its my pic?? I cant afford £70 or whatever it is for a new one as I never go on holiday anyway.

Ive ordered a new one, they said 5 working days

I use my driving license as ID in the bank, has the address on which matches my account.

Do you have one? Or a provisional?

I dont drive.

It's useful to have photo ID for a number of purposes, a provisional licence is much cheaper than a passport, personally this is why I'm not against national ID cards it would solve these kinds of issues. We see it with our service users too who more often than not don't have current licences or passports, you often need photo ID to get a bank account, register with some housing providers, employment agencies etc, even some doctors.

This type of thing really drives me nuts. My DB needed a bank account, he doesn't drive, doesn't have a passport, and lives with my mother so doesn't have any utility bills. He has a bus pass with his name and photograph on it. Apparently that's not good enough, when I asked why I was told it had to be one if the above. When I pointed out that nobody in the UK is legally obliged to have any of those documents, so how can they possibly denand they are the only forms of id they accept. Of course, they wouldn't answer the question, just repeated they are the only forms of id accepted.

@Hadalifeonce it's not ideal but how else would you prove where someone lives without adequate ID? You cant be serious thinking a bank would accept a bus pass as ID. It can easily be faked surely.
What about his workplace?

Is he at least on the electoral roll? Does he claim or need to claim benefits? Im wondering whether any benefits related correspondance would help?

It would make life a million times easier if he got a provisional license though.

A lot of places won’t take driving licenses despite them having more I.d I go than a passport. Passports don’t have adresses etc x

I dont drive.

You can still apply for a license which is useful for ID purposes. And cheaper than a passport!

I looked, Soup, as I was going to suggest that but you need a passport to get a provisional it seems (although I could have miss read as my brain is a bit fuzzy today)

You don’t need a passport but it is easier if you do. It’s the easiest proof of identity.

If you don’t have one, you just need other proofs (although I can’t remember what off hand).

hadalife I have argued with various institutions over the years about exactly the same thing (banks and recently HMRC). There should be more accepted forms of ID - neither of the ones they insist upon are compulsory. There must be lots of people who don't have either of these two documents.

He is unable to work, his is on benefits. Eventually we had to get adult services to act as an appointee so they get his benfits and pass the money on to him, for a fee.

I went to the add a few days ago

I'm stuck on the first sentence, what is the add? Is it an autocorrect, my mind's a total blank on what it could be