to just ask for a voucher towards a new machine?

[RagamuffinAndFidget]

I got a washing machine from Currys a few years ago. It has needed repairing several times (to be fair to Currys they have come out and done this even though it's out of warranty, but we have had to wait a few weeks for an appointment each time). It's now stopped working again! I have three children, one of whom has a medical condition that means we often need to change bedsheets overnight.. I just cannot be without a washing machine for weeks at a time every few months! AIBU to call them and ask for a voucher towards the cost of a new machine? Obviously I know the new one could still break down eventually for whatever reason but at least it would hopefully solve the immediate problem!

It's out of warranty and it's years old - why should curry's give you anything

why would they do that if it’s out of warranty and not under a guarantee? if something i bought a few years ago broke i would be annoyed but just think...that’s what happens.

I think you’re pushing your luck, although if it was faulty within warranty I suppose perhaps you can argue that they’ve never fixed it.

I think Curry’s are bastards. I prefer John Lewis/AO for white goods.

It sounds like they've already gone above and beyond if they've done several repairs for you outside of warranty - it doesn't seem that they owe you anything, far from it!

I think you've been incredibly lucky they have done what they've done so far. I wouldn't expect anything more, that's quite cheeky.

Unfortunately washing machines are not built to last any more, the average lifespan based on ours seems to be 5 years. If it's not under warranty then I don't see why they would give you anything.

I tend to agree with PP they have already repaired it outside of its warranty , but if the same fault keeps recurring you could try asking for vouchers or a discount they could say no but you have nothing to lose by asking .
If you are still happy to buy from Currys go to a Currys & PC world discount shop , they sell lots of electrical items at a much reduced price due to it been end of line stock / without its box / cosmetic damage .
I bought a washer from them a while ago that had a big scratch down on side but as it was up against a cupboard it can not be seen , it had about £90 knocked off its price

Have you thought of applying to charities such as family fund for a new washing machine as it's necessity is due to medical/disability issues?

just because it's out if warranty doesn't mean they can't fix it it.

appliances like this have a exepcted life span. normal, i forget what its called but legaly thwy should fixx it.

you can ask

not sure if you have something like this... in NZ we have the consumers guarantees act,, where a product must be fit for purpose ( it must do what it says it does or it must do the features you requested when buying, if told it does xyz) it also must last a reasonable amount of time, like a fridge is 10 years etc... it bugs some places no end when they offer you an expensive extended warranty and we say we dont need it we have the CGA

Surely it's the manufacturer (eg Bosch/Hotpoint) who are responsible of their machine is faulty. Why is it Currys' fault? They're just the agent for selling it and it sounds as if they've already gone above and beyond.

Well, I think it's a bit cheeky, but if you don't ask you won't get it.

Personally I have insurance for goods I really, really need. Free repairs and free replacement if necessary. I appreciate not everybody has the money up front for that, but I think in your circumstances it's something you should consider.

theseren that what I was trying to explain. fir for purpose.

@Ohdeargodlookatthismess It is actually long standing contract law that the responsibility lies with the seller, and they can't buck pass to the manufacturer.

However, after a few years I can't see anyone being liable for anything.