Posting in AIBU for traffic but if anyone feels another thread would be better - please let me know! Also posting on behalf of a friend!
Friend has bought a new build house and has part-ownership with housing association (not sure this is relevant but going to give all the facts)
6 days after moving in she decides to have a bath. She has used bath before as the shower is over it, but not filled it properly. Once she's finished and has gone downstairs, she realises the bathwater is coming through the ceiling/light fittings/dripping down walls. It's also soaked into her brand new carpet she's just had fitted.
She turns off the downstairs electrics, phones the housing association and developers of the actual housing estate to let them know. They send plumber & electrician but neither will do anything due it not being an active leak anymore & needing electrics to dry out respectively. Next day plumber comes back to fix the bath - the pipes underneath hadn't been fitted properly and the electrician comes back to check the electrics and turn it all back on. In the meantime, she's lost a fridge/freezer full of food, had to cancel plans the night it happened and had to take the day off work to let the plumber and electrician in. Naturally she is seeking compensation from the developers.
She's requested the following compensation;
Damages (not including carpet as they have already sorted replacing that, but stuff like food in fridge/freezer, a games console that was on the floor, canvas on the wall etc.) - £470
She then has rounded this up to £1000 to include lack of electricity for 16 hours, no washing facility for 17 hour, cancellation of personal plans, inconvenience and emotional stress.
So in total she is seeking £1000 compensation. After a lot of back and forth - this happened over two weeks ago - the developers have come back and offered £470 full and final settlement.
AIBU to think she could ask for more and they should pay up without question? She was so excited to be owning her first property and moving and they have taken all the joy out of it and caused a very stressful time for her. They are also still using the same plumbing company who made this stupid mistake on houses not yet completed on the site.
Keen to hear what the lovely people of MN think and thank you if you got this far!! It was a long and tedious post I know...