We fly on a 4hour 15 min flight on Sat with our two dc's aged 11 and 8. The holiday was a last minute decision, and I booked it last Sat with Tui. I was aware at the time that the flights were actually with Easy jet and not Tui. I wasn't particularly bothered by this either way. Reading through all the booking details in full this evening I learned that it is online only check in for EJ flights so I checked us all in.
Turns out we have been allocated seats randomly all over the plane - there are ten rows separating two of the seats from another two, but no two seats are in the same row. I realise this is because many people have obviously checked in before me. I would pay the extra for seats together if I could but this isn't an option, the plane is just full.
I'm gutted and I know the Dc's will be when I tell them. We are downloading films to an iPad for them and they watch it together using a headphone splitter. This obviously can't happen if we are all separated. I'm not expecting they can magic us all together but do you think they could at least have the dc's together with either me or DH less than 10 rows away from them? My eldest suffers with bad ear pain on flights and I normally have to do some soothing at take off and landing because she gets upset.
Any tips from anyone who has been in this situation? We only booked it so late because we didn't think we would get away this year but decided we would last minute.
I'll ring customer services when they open but I'm expecting them to tell me that I'll just have to persuade someone to move when we board. According to the civil aviation authority, airlines have to take reasonable actions to ensure a child is near to their adult so that it is less disruptive in the event of an evacuation. Not sure what EJ can do if there are no seats though? I realise some people will have paid extra for their preferred seats.