Little background info: I have a 7 month old kitten, council's tenancy agreement says nothing about not being allowed pets - just that they shouldn't be a nuisance. It mainly talks about dogs. I live with my mother whose English isn't the greatest when speaking but she understands everything and she can be understood.
Last week, I called the council about a few things like my window is getting damp and there being some problems with the garden and the next door neighbour. I was told my estate manager would come sometime but was not told when.
On Tuesday, I was out for the day but my mum was home. Of course, as cats do, my kitten went to investigate who came in. She's usually pretty shy when it comes to new people so she'll just be behind someone's legs and eventually go do her own thing.
But the estate manager took one look at her and screamed and shouted that she didn't like cats and that 'it' should go away. My mum picked the kitten up and asked if the EM was scared or allergic. She denied it of course but my mum put the kitten in my room as the estate manager wouldn't calm down. It would be one thing to say 'I'm sorry but I don't really like animals' but to shout at my mother about it?
They looked around the house for a bit and chatted about the problems and then it came to look at my damp window frame. My cat, obviously, left the room once it was opened but the EM screamed again and said "It's going downstairs! It's going downstairs!" She didn't take a look at the window and that was what she really came for. I am asthmatic and the damp could really affect me.
My mum then asked her to come back but the EM was like "No, I don't care. I am not coming inside." My mum was going to put the kitten in her room once they were going to into mine however she would not listen.
It's not even the fact that she didn't like our kitten/animals, it's the fact she shouted at my mum and said she didn't care and left. How unprofessional is that? It's not even the first time she has been so unprofessional. One time when we were slightly newer to the area, she came and my mum politely asked her to remove her shoes but she started to shout and say she shouldn't have to even if we just got our carpet cleaned.
Also, she seems to not do her job very well, we have contacted her several times about my neighbour and his overgrowing nuisance of ivy and there has been nothing done.
Should I complain or should I hold off? Sorry if this is too long :(