Yesterday I set up a new payee with my online banking (for a colleague who I owed £4 to for lunch). I got a text message confirming this.
I was getting a bit fed up of these notifications so went into my online banking and noticed there was a tab to change my notifications. So I browsed through it and saw an option to change notification settings for when my address is changed. That's handy I thought, and turned the notification on. I also ordered a contactless card.
About an hour ago I was sat at my desk minding my own business when I receive a text message confirming a change of address. I haven't changed my address.
Rang my bank who put me through to the fraud team and yes, my address has been changed to an address in Glouceser. I am in South Wales.
What a bloody coincidence! Only yesterday I made those changes.
Some colleagues are suspecting it is a bank admin error but I can't see where they have plucked this address from.
Has anyone had this happen? I feel slightly violated!
Sifting through my emails I have found one from Ticketmaster (in junk folder) advising my data may have been breached. It's probably this isn't it?
What I cant understand though, is that when I tried to change my address online with my bank, it was difficult! I needed a bloody pin card reader and various passwords.
So how did this fraudster do it? I asked bank if I will find out how this happened and they said "probably not, it happens a lot".
Well I want to know!
All my cards have been cancelled now and my online banking deleted.
Have had to borrow money just for petrol!