Did anyone else see the programme on tonight?
My local one which I go to quite a lot has some of the worst customer service I've ever seen. The store is a bit of a shambles, price labels missing or in the wrong place a lot so I wouldn't be surprised to hear if my local one went under although I'd be annoyed as I like the store overall.
Aibu to think maybe the underlying issue with it is also the stores themselves? If the staff were friendly and helpful it would make a huge difference and if the labels were correct the majority of the time then it wouldn't result in me guessing the price.
The ones on the programme seemed a lot better run admittedly. I hope the company doesn't go under.