To have sent this complaint...

[crazydoglady6867]

I am beginning to think I am!

Whilst I appreciate whole heartedly the work you staff do and have done to help my Father in Law Mr who was admitted on Saturday 28th July I am so cross about the fact that Ward 38 staff have lost BOTH his hearing aids on two separate occasions. Mr is 82 years old and cannot hear at all without them, yet, after losing the first one two days later they went on to lose a second. He has now been moved to Hy Community Hospital and is just so confused it is heartbreaking. If you can imagine being poorly in a foreign country not having ANY grip on the language at all and keep being moved from place to place, well that is what Mr * is experiencing without his ability to hear what anyone is telling him. I have had to order new aids but they will be a week before they get here and this is hampering his rehabilitation so much you can’t believe. I NEVER thought I would ever have to make a complaint about our wonderful NHS but this is just due to a lack of care and attention by the staff it is not acceptable and quite honestly, I could cry. I won’t mention the fact he was transferred with only half his belongings including a missing electric shaver!

Your not being unreasonable. I'm a nurse working in the NHS. We encourage complaints when patients/ relatives are upset and unhappy with the care they've received. it gives us a chance to investigate and evaluate what we could be doing better and highlights where things are going wrong. Gives us chance to put actions into place and try to reduce the chances of it happening again. Complaints are a necessary part of improving patient care and experience. Don't worry about it.

Yanbu to complain, it's frustrating when things are not cared for and things are lost.
I went to visit my nana is hospital once, and asked where her wheelchair was. Was told my mum / nana don't bring it it at all and make do with the hospital provision as it will go walkabout for another patient / visitor chair etc. And won't return.

I'm not sure it's necessarily the staff's fault.

I work somewhere where we get a fair amount of elderly people in and out. Hearing aids are something we often get handed into lost property. There's no reason why they'd take them out.

Update: I got s cell prom PALS and within 2 hours the new hearing aids were in the office. Just a 140 mile round trip to get them and deliver them safely to Mr* and he was wired for sound by 2.30pm thanks for all your replies

A cel prom!???? I mean a call from

glad to hear -