Aaargh I’m at the end of my tether here! We decided last minute (Friday last week) to book a holiday to our favourite resort for this Friday. It’s privately owned self catering apartments and we book the flights separately. We looked at flights and prices and knew we could (just about) justify it having bought a house this year too.
I got in touch with several owners and management companies to enquire about apartments. Nothing was quite what we were looking for (we specifically need to be in a certain place on resort so we can always be near the children when they’re in the pool etc. We know the resort well and so know which apartments work for us and which don’t).
One man (management company) got back to me eventually yesterday and said he had availability for our dates but we’d have to move apartments halfway through due to availability. We understood and were about to go ahead and book when he replied to say someone had agreed a booking on the apartment for the first part of our stay and this first one now wasn’t available after all but the second still was.
He then phoned me to say he had somewhere else for the second part of the stay but couldn’t tell me any details or price. This was 5ish yesterday and having checked the flights again we realised they had gone up in price by £250 (aaargh!) but that if we stayed longer, we could pay the original flight price so decided to extend our stay in the second apartment which he said was free and would be no problem.
We told him we would have to book our flights for fear of them going up again (they had already increased in price by £150 the day before). He said he definitely had somewhere in the correct location and with the 2 bathrooms so go ahead and book our flights. So we did.
Today he emailed to say he should have somewhere for me by 9am. He gave me a price which was high but we had to go with it by this point. I thanked him and explained again we were quite specific about location on resort and that if whatever he had found didn’t suit, we’d be happy to use it for the first week, then move into his second apartment as agreed yesterday. He then said he had an apartment for the whole of our stay that his friend could offer us, but that he couldn’t remember any details about it (not the location on resort or if it had 2 bathrooms like we wanted). He told me at this point to email his friend instead (not a company just an owner who lives on the resort). I reiterated that we’d need to know the details of location etc before we booked. He said he didn’t have any details and it was very short notice for me to be asking for them.
I said again we’d need to know info so we knew our boys would be close by in the pool etc and that we’d need to go with the original plan of moving apartments if the first wasn’t suitable. He said we could no longer do that as he’d just taken a booking on the second apartment and the only one now available was this one through a third party in the resort which he had no details about!
I called him at this point and he told me to speak to this other man for details. I said I was booking through him (it’s him he had asked me to pay), so although he was really not happy he said he’d try to find out some details. He said he had been told details this morning but it was very early so he couldn’t remember and he had 3 children to look after 
He called me back and said this man wanted to speak to me and tried to give me his number to call him in the resort. He said he had tried 3 times to give the man my number but couldn’t (something to do with a landline). I was cross by now and asked him to email the man my number as I didn’t want to pay to call internationally when I was trying to book through him. He put the phone down on me!
Now we’re left with nowhere to stay potentially or having to stay somewhere unsuitable and some really expensive flights booked! 
Am I wrong to expect more?!