I bought a jumper for dd2 a few months ago in the sale but it didn't fit so I popped it in the back of the wardrobe until she'd grown a bit.
It now fits and she wore it earlier this week and I washed it today.
After one wash, on 30 degrees, with non-bio and no tumble drying it has pretty much fallen apart, the furry lining has bunched up and lost all its plushness and the sleeves are all droopy and mis-shapen. Dd1 has a jumper from them, in the same style, which has been worn for over a year and looks better than this one, it was also washed at the same time and didn't end up like this one, so I know it's not my machine iyswim.
I complained this morning, as I think there must be something wrong with the jumper to deteriorate so badly after one wash, and asked if I could exchange it for another one.
I got a reply saying as the particular one was no longer in stock it couldn't be exchange, and they had processed my refund, 5.60 pound of which was returned to my card, and 12 pound given in the form of an account credit and that I was expected to return the jumper to them.
I didn't want a refund, at no point did I say that. The amount the have refunded me isn't enough to purchase a replacement, which I feel I am entitled to, as the original didn't last one wash! And to add insult to injury, they've told me if I don't want a refund then I can keep the damaged jumper, and they will charge my debit card £17.60!
Aibu to think this has been handled really badly, and they should just send me a replacement jumper (they have the exact same one for sale now, just in a different pattern), or should I just suck it up and accept that I'm going to be £12 pound worse off either way, thanks to their shoddy jumper.