I will try to make this as brief as I can...
We bought a new beautiful house and got the keys on the 6th July.
My partner talked to the council (Sutton) in advance to organize our waste collection as we were the first ones moving into the development. We are told the waste bins take a few weeks to get but
we are told the first collection for us will be on the 16th anyway(long time...), to just leave the bags outside. That day, I heard a waste collection truck stopping in the houses nearby and to my horror it doesn't come to our house, I was desperate to have our rubbish taken (we obviously couldn't wait another week!!), so go outside running after the truck. I couldn't catch that one but I find another one and ask the guys to collect our rubbish. They say that's not part of their route but they agree to pick it up this time as a favour.
After this, more calls and emails to the council to complain and say if this is going to be sorted and if they will will be picking it up next time, they say yes, of course. It comes this Monday and guess what, rubbish doesn't get picked up, we put it back in the garden for the night, talk to the council again, they say there was a problem but it will be picked up the day after...same thing, nothing! by today our rubbish has worms!! We've got a one year old baby and nappies to dispose of too. This is getting outrageous. I am FUMING, this is spoiling the experience of moving to our new house. What are we supposed to do now?? The council are worthless, whatever they say we cannnot trust obviously.
Is there a way to organize a private waste collection service?
Where can we complain formally? I have sent them messages on social media to shame them, I will be making a complaint to the Ombudsman? Local councillor? AIBU to be thinking about suing them? they are being negligent, this is a health and safety issue, and we've got a 1 year old baby!!! AIBU to think this is outrageous and more in this heat??
I don't know what else I can do...