AIBU to complain about this GP?

[eclecticpanda]

I'm not normally a moaner but feeling a little traumatised by a visit to a GP today.

After the couple of weeks from hell when I found changes in my breast (actually all resolved now) I saw a lovely trainee GP today who was very reassuring, checked thoroughly and found no lumps or anything of concern and declared everything normal.

She wanted to check something about medication with the senior GP in the practice so called her twice, the second time the other GP stormed into the room, left the door wide open, demanded to see my breast which she didn't even feel just looked at and virtually shouted at the first GP to send me for a mammogram. I'm 48. I was really embarrassed as anyone who walked down the corridor could have seen right into the room and my exposed boob and the waiting room could also have heard everything that went on too.

The nice GP said there is no reason for a mammogram, everything is normal and there were no lumps. The other GP said oh she will be called anyway next year so leave it a year. She then glared at me and stormed out slamming the door. I was so shocked I burst into tears.

Maybe I am over-reacting anyway because I am very sensitive about cancer watching my adopted mom die of breast cancer when I was 11.

AIBU to make a complaint about this GP? I intend to leave the practice now anyway

That GP's behaviour sounds utterly bizarre.

I've never known a GP behave like that in all my life.

I'm normally one to defend GPs on here when people want to complain over stupid things, but if the GP honestly behaved like this, then I think you would be within your rights to complain.

I would make a complaint, that is out of order, she pretty much made your private business public.

That was so far beyond the line of professional that you certainly should complain. I hope you are okay?

Of course you should complain. Completely unacceptable

Thank you all, I just wanted to make sure I wasn't making a mountain out of a molehill but I honestly don't think I am.

It probably didn't help that when I left every single person in the waiting room turned to look at me. But that might be because I was sobbing like a mad woman and doing an impression of Alice Cooper with all the mascara running down my face.

I'll raise a complaint with the practice manager.

Thing is (I only read this thread as it's relevant to me at the moment) the practice manager is employed by the GPs.

I've just had a couple of really poor experiences with a GP however he is one of the senior GPs. Don't know the correct terminology but he might be part owner.

What do I do? Same situation as you are in.

The practice should have info about making a complaint on their website; it's usually a form you can download, complete and return to them.
It will be looked at impartially by the Practice Manager but if you feel it hasn't been dealt with correctly then you will be sent further details of their complaint procedures in their reply.
They should be acting to National standards on this.

@hairyscarey I just had a quick google and it appears we can complain directly to the NHS commissioner.n

www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service

Unacceptable. Absolutely complain. Protecting someone’s dignity costs nothing.
Seething for you x

Read this article www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/#how-do-i-contact-my-nearest-pals. Also, I do hope you get your issues resolved op. 😀

I think you should complain. I've never had a GP act in any way close to what you've described it's not normal or professional.

Complain to the practice and the CCG.

I would also request a mammogram if you can given your family history it seems odd that they wouldn't.

Because it was her adoptive mum not biological mum

I had almost this exact same situation a few years ago during a smear test. Trainee nurse left the room to get a GP as she was having trouble with the test and the GP stormed in, door flung wide open while I’m laying on the table legs wide open, anyone walking past could’ve seen. She also slapped me on the legs and shouted at me to stop crying because she was hurting me.

Awful experience that has left me quite anxious during subsequent smears. I was quite young, but looking back I really wish I’d have complained.

Girl,there is zero reason for you to put up with that kind of treatment.ZERO!!
Those appointments are already uncomfortable so that added on top..Nope!I'm glad to hear you are standing up for yourself!

I work in s surgery doing admin the practice manager is employed by the gp partners but that makes no difference to them dealing with the complaint they have to deal with it correctly so please complain you can get the complaint form from the surgery and information about how it will be dealt with and time scales plus info on who can help you e.g. pals. If you feel it is not dealt with correctly you go above the practice and it will be investigated again. It was a disgusting way to treat you but also the trainee Gp if it's a teaching surgery then it should also be flagged that this gp is not doing their job properly towards the trainees where I work we have trainees and a gp is always assigned to support them.

@hairyscarey

Email the complaint to NHS England and copy the ccg explaining you are worried about the impartiality of the practice manager.

That sounds dreadful op. I'd be horrified if any of the GPs where I work behaved like this. Now, granted the GP you saw probably didn't need to have an answer 're medication there and then (could have messaged them and got a reply later, or saved it for a catch up - then got back to you) but there was no need for that. Did she have her own surgery in progress - was she disturbed while seeing inner of her own patients? Senior GP both undermined a colleague in front of a patient and humiliated you - yes I would definitely complain.
It all depends on the dynamics of the surgery though. At ours, all the GPs are very approachable and the practice manager has no qualms about being straight up with them. I know in others that it is a much more 'political' situation.

I'm a GP and can often see on these types of posts how some kind of misunderstanding or crossed wires have occurred. But this sounds totally bizarre.
I would echo Sleephead1 though and suggest you contact the practice manager, complaints are taken seriously everywhere I've worked so I hope they would be at your surgery too. We had a patient contact NHS England recently but they just forwarded the letter to our PM anyway and wrote back to the patient to say to contact them if they don't feel it is dealt with correctly.

Definitely complain. That's beyond unacceptable.

Absolutely raise as a complaint

You could also mention that thank to the GP your data hasnt been protected.