Haven't read the full thread so don't know what has been said, but wanted to have my say!
My MIL died on Boxing Day last year and her funeral was arranged for the second day of the new term of DS3 and DS4s primary in January. Because of an 8ish hour journey and the timing of the funeral we had to travel on one day, hold the funeral on the following day and return on day 3, therefore we needed the first 3 days of term off. (Secondary had gone back a day earlier so there were staff to contact to take DS1 and DS2 out of school)
We had no way of contacting sons primary other than the usual phone number and the office email address. No emergency contact at all, either a teacher or some sort of an emergency email address.
I tried ringing to leave a message but the out of hours system informs you the school is closed and to ring back when term starts, no option to leave a message (same went for the secondary system).
About a week before the funeral I emailed the office with the details so the school had them so I didn't have to repeat them, also said I would ring on the inset day\first day children returned to talk to someone to have the absence authorised (or not!). No answer on the inset day, no reply to email either so had to wait until school opened to the pupils to ring back. It being day one of new term office was busy before school so never got an answer on phone, thankfully our (very nice) head teacher rang my mobile while we were travelling and confirmed they had the email (I didn't know if anyone had seen it) and authorised the full three days absence. He had been aware MIL was dying and knew there could have been an emergency call from family to say "Come now!" and had said to leave a message on the answer system if it happened overnight, but you can only do that during term time, not in holidays!
At a very stressful time it would have been really useful for us to of had an emergency email account to contact or mobile number to leave messages on. Even if they are only checked once a day, maybe senior staff and office staff could take turns monitoring it so it doesn't fall to one person, then we could of had a quick email back just confirming school knew of the situation and it was alright to remove the boys for the funeral. Instead, we were concerned that school would think 3 days was unnecessary and we could not discuss the absence with them until after we had started our journey. The absence wasn't authorised until after we had left, so if it wasn't authorised it was too late to do anything about it!
I agree there should be some way of contacting school (not necessarily the HT though) during holidays in the case of genuine emergencies. Unfortunately there will always be parents who would misuse it, telling about little Johnnies' snotty nose at the beginning of the six weeks holidays just in case he doesn't make it in for the first day of the September term.
Most things can wait until the school reopens, school staff are human too so they need a break from work (and all the petty niggles they have to sort out).