DD’s first birthday on Tuesday, we celebrated on Saturday as then the whole family could be together. Friday night I travelled 9 miles and collected a giant cupcake that had been made for her. In the car on the way home (I drove as carefully as possible) it collapsed on one side. No huge drama, , we pushed the top back on and shifted it round so we could do photos. Obviously DD doesnt care at this age so I didn’t worry.
However when we cut into the cake, it was so dry it was almost inedible. Even the older dc’s (6 and 8) didn’t want to eat it.
So today (Sunday) I took the cake back and asked the cake maker to taste it. She attempted to suggest I was responsible for the cake breaking in the car (but this was obviously down to the cake being so dry) I again informed her that the cake being inedible was the issue, not the collapse and said it tasted like it had been baked a week ago. She defended herself and I just left. Frankly I don’t want to argue with her, I just wanted her to try it, see how dry it was and refund me. Which she did. HALF of the £30 I had paid because I had ‘returned half the cake’
AIBU to say this is totally unreasonable? That for a product I could not use and for the inconvenience of having to drive the cake back and forth but not enjoy it, I should receive a full refund?
I honestly can’t believe the gall of someone admitting the product isn’t up to scratch but refusing to issue a full refund.