To be annoyed with massage therapist

[leafygreens211]

Agh so I might be being massively U but if you book a 60 minute massage how long would you expect to actually be massaged for?

I’ve been having awful back/neck pain due to a chronic health issue so splurged on this at a new place that is supposed to be very good. I got there 15 mins before my appointment time. Weirdly there is no reception, just a waiting room so I wasn’t able to check in or anything. At my appointment time I rang the mobile number twice listed on the website but no answer. Eventually the therapist comes to collect me and by the time I’d finished answering questions it would have been about 5/10 past. Massage was very good, but glanced at the clock when she’d lef the room for me to get dressed she was 5 to. So I would’ve had the actual massage for around 45-50 minutes. I checked my booking and it def says 60 min massage (rather than 60 min appointment).

I’m a mature student so this was a real luxury spend for me. If it’d been a 30 min appointment cut short I would definitely complain but it seems a bit petty otherwise!

As you can probably tell I feel a bit aggrieved aibu?

Were you told to arrive early? I had one at a hotel chain spa which said 60 mins and asked me to arrive 10 mins early so I assumed that the 10 mins was for registration/dressing etc but actual massage time was 45mins or so. I totally agree it needs to be clearer how long the actual treatment lasts.

Your experience sounds exactly like every one I've had, OP. I don't think the therapist is trying to short change you.

They could state on their leaflets or website that the 60 mins. includes changing and questionnaire. Or say it's a 50 minute treatment.

It was unprofessional, however, that the therapist was late and you had to call her.

Perhaps you could leave some feedback on their social media page (or email it privately to the manager).

Maybe contact the salon and ask why they don’t have a receptionist. Had you been welcomed to start with and given a medical questionnaire you’d have felt your had started the treatment sooner.

YABU.

You wanted the consultation time for free? Or you wanted a massage by a therapist who had no idea about what you wanted therapy for?

A first appointmnent when you have a health condition always takes some time at the beginning just to run through your issues.

If you went back you'd probably get the full period, allowing for time to dress and undress.