"I've never been to OP's house. How do I know the photo she shows me is her house?
Op takes video of the mould and walks out of the house still filming, showing the house number, then the block of flats, then the road sign. Presumably GPs have their patients address on file, and could be cross checked on google earth. That would take 2 minutes max, maybe a receptionist could do that as your so, understandably busy."
My receptionists are busy too, meeting the needs of people who are ill. Providing evidence to the council, which the council probably won't even use, is not an appropriate use of my time or that of my reception staff. Remember, GP surgeries get a set sum of money from the Government in order to offer all their core services. If I spend money on receptionist time to view videos, this is money I can't spend paying for something else which will directly benefit patient care. Perhaps, instead, OP could consult Environmental Health, whose job it is to manage this problem? You wouldn't visit a plumber and ask him to take your tooth out - why ask your GP to deal with this?!
"So many illnesses now days are a direct result of poor housing, poverty and deprivation." I completely agree.
"If a letter from a GP, who is often a persons first point of call can kick start the process of getting proper help surely that makes more sense than having them come back again and again until they are hospitalised and hit crisis point?" GPs are not currently funded by the Government to write these letters. We therefore have to charge patients for them. Given that many councils explicitly ignore GP letters about housing, I try to avoid doing them, as I don't want my patients to waste their money. I don't see why this is a controversial viewpoint. I agree that prevention is, as a rule, better than cure, but GPs just don't have the funding, time or resources to do free 'letters for the housing'. I agree that the Government needs to increase funding for Public Health, for General Practice, and for local councils so they can increase the quality of their housing stock. But that's not within my control as a GP.