My friend is in a rented room which she has been in for 2 years. Recently she found bedbugs in her divan bed which she had actually been trying to get landlord to replace since moving in.
She reported these to the agency and they arranged for pest control to come out and treat the room. Subsequently bedbugs have been found in other rented rooms in the house and now the landlord is say my friend will have to pay to have the whole house treated. She's on a very low income and in a complete state about receiving a bill which could be into the thousands.
CAB haven't given her a clear answer about who is liable and we can't get through to Shelter for any advice.
Anyone here work for housing or been through similar that can help. She's so upset and I'm really concerned for her well-being over this 