Long term poster, NC as poss identifying.
I'm so angry this evening. My DD (20) is staying in her uni city over summer. She has mental health issues and has done since she was about 12, becoming increasingly serious as the years have passed. Her acute periods have been horrific.
Anyway, she had an emergency today. She couldn't do anything, couldn't think, couldn't cope, just stuck in a pit of misery and depression. This also happened a few weeks ago and she was given emergency valium and came home (to us).
Anyway today we bought her coach ticket but she couldn't bring herself to move. I told her to phone her crisis number. In the meantime DH set off to get her (she is currently living alone which is a very bad idea). She is two hours away.
So she phoned me back later and told me she'd phoned the crisis team and told them she couldn't cope and didn't want to be alive. They basically told her tough luck and to wait for the appointment she had with them, next Wednesday. This is the supposed crisis number. She begged for some help but they said they wouldn't do anything. DD was frustrated and slammed the phone down. She regretted this, but thought they'd phone her back because she'd expressed suicidal thoughts and intentions and they'd be worried. They weren't and they didn't. 
This is a city with horrific student suicides rates, with three very recently, last one in May. Yet they brush off a potentially suicidal student who seeks help.
I told her to phone out of hours GP, who told her to go to local A and E. DH arrived in time to go with her and they're there now.
The crisis team are under the auspices of the NHS. Should I contact PALS about this... (with DDs knowledge and approval, of course)? I'm so angry about this: a young person who was not so close to their family could have had a very unhappy outcome after phoning this number. WWYD?