Two weeks ago, I was looking to buy a genuine Samsung fast charger for my phone. First port of call was Amazon, where I found several listings by Samsung.
On closer inspection, I found that the Samsung listings were actually by a unrelated company, and looking at the reviews, shows that the chargers are fake and can actually explode when used.
I thought I'd raise the issue with Amazon, who told me that to report the issue, I have to purchase the product, use it, and if it explodes, then make a complaint.
When questioned why I have to put my life and the lives of my family at risk just to complain of a fake company selling dangerous products, the response was simply that it's policy. I was even told to call this companies premium rate line, to get "assurance" that the products were genuine. Pointing out that a company that were prepared to lie on the listing, would probably have no qualms about losing on the phone, was met with silence.
How can a company like Amazon trade like this and not investigate complaints?