When my ds was about 3.5, we were in a shopping centre close to closing time. I knew there was a toilet at the back of one of the dept stores, and as he was busting we dashed in. By the time of our exit, the shop was shut, and the staff were milling about the exits waiting to leave. Meanwhile my ds started a tantrum. I don't know where it came from but he started screaming at me "get off, you're not my mummy, I want my mummy, I want my daddy, leave me alone" etc etc. His tantrum was so bad I had to scoop him up, but he was fighting and thrashing all the way through the shop, past all the staff and through the exit. At the time I was extremely embarrassed, and so just tried to hurry out with him.
When we finally reached fresh air, he snapped out of it. But then it occured to me that not one of the staff, possibly about 10 of them in total, intervened in the situation. Here we had a woman half-dragging, half-carrying a frightened child out of a store who was screaming that this was not his mother.
He had been screaming all the right things if, god forbid, he is ever snatched. Yet not one person came to his assistance. What more can a child do to get attention from bystanders? I was very saddened by what I witnessed that day. I wouldn't have minded being stopped to explain the situation. Let's face it most tantrums stop after a few minutes, and most of us carry pictures in our purses, so I could easily have explained things. Maybe we should all be a little bit more interferring.