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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Aibu to make a formal complaint to the nursery?

31 replies

slapmyassandcallmejudy · 22/06/2018 17:37

So earlier this week my Dd (21m) had a fall at nursery, all fine I'm aware they fall, no big deal. However, the next day when she woke she couldn't walk or bare weight on her leg so off to a&e we went. I spoke to the manager of the nursery to double check what had happened to see if it would shed any light on why she was in so much pain, the nursery girls told me one story and the manager told me another. Things just weren't ringing true, I expressed my concern and decided that I would keep and eye on things.

Picked her up from nursery earlier, as I walked past the window I could see her hanging off the edge of a table (laying on it head/upper body/ arms hanging off! Walked in and one of the nursery girls shot up from just chilling sat down behind a partition wall, no other staff in there.

I get that by the end of the day they must be exhausted but it shouldn't be too much to ask that my child is at least supervised and not left to her own devices surely?! Other children were left aswell.. then another worker popped her head in the door, the door knocked a child over and nothing was done, not even a quick check or "oops up you get, are you ok?" Etc....

Feeling uneasy about the nursery now and actually now I think about it whenever I collect her all the staff are just sat in corners chatting amongst themselves.

It's not just me is it? Something seems off...

OP posts:
trojanpony · 30/06/2018 20:50

Lodge a compliant but completely honestly I’d move my child out of there pronto

SugarIsAmazing · 30/06/2018 21:11

The manger would have said to the girls " for God's sake make sure so-and-so is ok
at pick up time, her mum's complained."

Turn up at random times and look in the window...

I used to work in a nursery that would leave the kids in dirty nappies until almost pick up time, and didn't like to give drinks out because of extra toilet trips. It was awful and I quit and reported to OFSTED but the staff were always aware to be extra attentive at pick up times despite not giving a toss all day.

The nursery was called Ann's Wombles Nursery.

Goldmandra · 30/06/2018 21:12

I've worked in a few early years settings and the sort of culture-change required isn't sorted with a chat.

TBH, all that's likely to happen now is that they'll make a point of looking busy when they know you're due to arrive.

Could you collect her early a couple of times without warning and see what's going on then?

Metoodear · 30/06/2018 21:13

slapmyassandcallmejudy

Also, childminders are out of the question for me, it's not what I want
shame lo is likey to be much better supervised tbh

rubyroot · 30/06/2018 21:28

Considering what you have seen, you seem far too trusting, extremely understanding- but too trusting.

I really think informing Ofsted is crucial- this is an accident waiting to happen!

slapmyassandcallmejudy · 30/06/2018 22:18

Didn't know I could report to ofsted anonymously, I'll have a look into how to do that.

I plan to show up early on occasion to see what's happening. So hard not knowing or being able to see what's happening all day long. Would be the same anywhere though

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