Loud hotel guest 😡

[Slipp3rs]

last night stayed in a holiday inn with DP and 4 children - 6,4,2 and 6 weeks.

Room next door decided to have a party. We complained to reception as it was going on at 3:30am!!

DP and I haven’t had much sleep as we are up at 5:30 with newborn 😡

Worried my DP will be tired driving the long journey home.

What would you do in my situation? Compain again this morning or say nothing.

Just looked at the map and they are the end room so their party would have only affected us

Stand outside their room with crying baby and ring the doorbell repeatedly until you wake them up. Rude bastards, ruining what should have been a nice experience. Do please wake them up and let them know. They will probably be sorry, just thoughtlessness.

If you complained in the night and nothing was done, I would email a complaint now then refuse to pay until a compromise is met. Point out that if you were in a Premier Inn you would not have to pay in these circumstances because of their good night policy (or whatever they call it). Don't back down. You might have to be a bit arsey but with no sleep this shouldn't be too difficult! Tell them you have listed the situation on social media too and make a comment with the facts on their Facebook or twitter if you can. This is very effective. Your 3.30 complaint stands you in good stead. Good luck.

Did the hotel respond when you complained? If so no point complaining this morning.

Can your dh get a few hours sleep now while you entertain baby?

Definitely complain. At worst they will do nothing, and at best they will offer some sort of discount/compensation.

If the hotel dealt with it as soon as they were aware of it then unfortunately you probably do have to pay (I'd have complained a lot earlier tbh). If you complained and it wasn't dealt with then I'd aim for a compromise.

I would have knocked on the door and told them in no uncertain terms to be quiet.

Yes, all depends on what was done by reception late night.

On the plus side at least you will get your money back for the room - good sleep guarantee at premier inn

Oh just realised holiday inn not premier inn. I would ask anyway for a refund

Re Premier Inn, the good night sleep guarantee has finished.

We stayed in a Travelodge with our 8 month old the other weekend and a very loud, very drunk woman decided to have a phone conversation, on speakerphone with her parents at 2am. I complained the next morning, as it was our first night, and she was quiet as a mouse from then on. Make a complaint definitely. If they did nothing at the time, the least they owe you is a refund.

Annoying but if you didn't complain at the time its a but unreasonable to ask for a refund now, as you didn't give them oppertunity to rectify the problem. Re being tired on the drive, can you not share it between you? How long is the journey?

What did reception say/do when you complained?

If hotel duty manager will not refund you, contact IHG Guest Relations about the issue. They should sort a refund for you plus hotel will get fined for not resolving it straight away. Night reception should've have sorted it, even if it meant asking guest from other room to leave if they not stopped the noise.
Defo complain and keep demanding the full refund as they didn't resolve it to your satisfaction. If they charged your card without permission start chargeback procedure.

What Sreb said. If you complain to IHG it goes on your guest profile so other properties will know this was an issue and look to ensure you are allocated to a quiet room in future as well.
You will also be asked to fill out a guest heartbeat which is basically a comment card. Ensure that you detail what happened and ask for a follow up.

At the time, you just ring reception until you feel the problem is resolved. The night team are on shift to deal with these sorts of issues so don't feel bad for chasing results!

I do understand your issue and the hotel should have quietened the other guests, and if you're staying more than one night ensure it doesn't happen again, but I stay in hotels regularly for work and am frequently woken by crying babies, or toddlers knocking on doors at 6:30am (the latter was only one family but two days running they thought it was a good idea to let him run the corridors first thing while they watched and giggled). It was unlikely with children that young you would've all gotten a good night's sleep in a holiday Inn. So I think it's cheeky to want a refund.

It was unlikely with children that young you would've all gotten a good night's sleep in a holiday Inn

Firstly, the opportunity to try should be there, though, right? Why do people think that other guests want to hear their partying to all hours? Come to that, why does much of society think the rest of us want to hear their noise full stop.

Secondly, you are wrong. Have done it several times myself.