This my idea ridiculous?

[Neverender]

So, I really want to write a book. I've worked in a specific discipline (complaints) for over 18yrs and in that time have mastered the art of how to complain and get the result you want.

Am I stupid to think this is something people would want? In my mind complaining is something we al have to do at some point, but people are uneasy about doing so or don't know how to go about it.

I'm forever writing complaints for friends and family and helping them get the outcome they want but is this something people might be interested in in general?

Any feedback gratefully received.

*all

Obviously I'll use spellcheck if I write a book

British people don’t complain enough, so yes it would be helpful imo. We have a jolly good bitch and moan after the fact, but never actually do anything about whatever it is we’re moaning about

Oh dear even the title of my thread is wrong!

Honestly....I'd LOVE it! But then, I'm very happy to complain. It could give me more ideas of things to complain about 😄

Definitely a fab idea!!

I'm quite good at complaining lol so probably not for me! However I would love to read a book of strange/funny complaints that you had seen over your career!
I once read a book written by a paramedic about some of the call outs he had been on and I found it fascinating.

I'd buy it!

Please put up some complaint stories....just so we can judge mind you....

It's a good idea. Do it!

It’s not a ridiculous idea but it’s not a new one, there are quite a few books out there already - Amazon listings for example.

It seems mean spirited.
How to make a person on minimum wages work harder.
If you have a genuine complaint you don't need to push for it. It'll be taken seriously.

I think a blog might work better.

Hmm, or maybe a podcast?

It's certainly not mean spirited. If companies take complaints seriously and look at them as a way of repairing how they've made a customer feel, it's an amazing opportunity for them to gain a loyal, devoted customer. I'll share a chart, hang on...

If someone has a mediocre experience through their time as a customer, they won't feel loyal towards a brand. A complaint is an opportunity for a business to rescue the relationship and, if they do this well, they gain a loyal customer, regardless of what the mistake was.

Agree on the chart. I've had a certain service done for me quite a few times, always whatever company was cheapest at the time. Last time, something went wrong. Company acted in such a proactive and helpful manner that I am now 100% confident that no matter what, I won't get screwed by them. That's a big deal for me. They have my loyalty now.