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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Builder etiquette?

17 replies

DannyZuko · 02/06/2018 17:55

Hello good people of Mumsnet- perhaps you can help us out as my husband and I are a little bit Confused.

We posted a job on mybuilder.com (damp in a small spot), specifying that we thought it might be a roof problem based on our handyman's opinion but were looking for an actual roofer to confirm. At this point we had literally no idea whether it was going to be a huge job, or a tiny replaced tile, or even nothing to do with the roof at all!

We shortlisted several people in our immediate area, but some people from over 30 miles away reached out and contacted us first to say they'd come round and have a look.

One guy came last week, looked quickly, said he'd email a quote, left. No problem.

Another guy came today. He had come from quite a way away, and was very thorough with his inspection of the roof. He didn't mention money but asked us when we wanted the job done. We said ASAP, but that we would need to have a rough idea of the price first, because if it was going to be a lot, we would need to wait a month or two in order to save up.

His quote (£600) was too high for us right now so we said: "oh, not this month then". He said he would "do the job and wait", whatever that means, but when we declined that, he then said "well how much would it have to be for it to be done this month", and we said, lightheartedly, "oh £200 is all we have available this month so that's not going to be enough is it!"

He then stormed off, shouted at his colleague to get in the van and left. We heard him through the car window shouting "£200! Fucking £200! Joke!" etc etc etc, implying that we had asked him here to do a job for a third of the price.

We were left a bit confused, because surely the idea was for him to come and give us a quote, and then we would see if that was too high or low for us.

He seemed really put out that we didn't want to book him there and then, and seemed not to understand that we really had no idea of the likely price so had no way of knowing in advance whether we were in a position to afford this job immediately or a few weeks/months down the line.

Please help me understand if we inadvertently mis-read the etiquette here! I'm very happy to be told we were in the wrong somehow; we don't want to waste anyone's time and now I'm a bit worried about saying yes to other people coming to give us a quote just in case we accidentally mess them around.

Thank you :)

OP posts:
PlateOfBiscuits · 02/06/2018 18:01

I think you’ve dodged a bullet there! Surely you wouldn’t want a builder like that anyway?

Also, wouldn’t you want a written itemised quote before you agreed to any work?

He was pushing it for sure.

Dsc1907 · 02/06/2018 18:17

That doesn't sound particularly normal from him. Had you asked him round to quote? As in, using the word "quote"?

It's pretty standard for a decent tradesperson to make an appointment for a quote without any presumption that you will go ahead with them. Even the one less-good experience I had with someone who was a bit of an arsehole and made me uncomfortable still left with the usual "get in touch if you decide to proceed" thing.

If you're specifically making appointments for people to quote you for work, not sure what else you can do! That's normal practice. When I've had people start pressuring me to make immediate decisions on their quotes I've firmly told them that I still have another quote to come and will then be making my decision. And just keep repeating it until they leave.

I am not the most trusting of traders who use pressure tactics, so I usually scratch them off the list as soon as they do anyway. But I don't need the drama in my house of pointing that out to them.

ThePants999 · 02/06/2018 18:22

Every sensible trader knows that every sensible customer gets multiple quotes, rather than hiring the first one to respond on the spot. Bullet dodged.

DannyZuko · 02/06/2018 18:28

Oh phew. It did seem a bit odd, but we don’t have much experience with this so weren’t sure.

Definitely dodged a bullet- I’ve since seen that some of his reviews on the site are less than complimentary!

OP posts:
DannyZuko · 02/06/2018 19:00

And yes, I hadn't said anything other than "quote"! Even more glad now that we didn't book him!!!

OP posts:
Dsc1907 · 02/06/2018 19:09

Yes. Not a great sign if that's how you behave when you're still at the stage of trying to win someone's custom!

Pinkprincess1978 · 02/06/2018 21:42

We once advertised for a job to be done, had a man come round and quoted. Arranged date to start job. A few days before he said he had a cash flow problem and could be pay for the Marie rams direct (I think from Wicks). I said we didn't have the money in our current account for that amount. He asked how we were to pay him cash in two days time. I said I expected to pay him cheque - he then told me he had quoted me a cash only job! I had never asked for a cash only job and at no point indicated I wanted a cash only job!

Rocinante1 · 02/06/2018 21:46

@Pinkprincess1978

Not sure if I've misunderstood; how could you pay by cheque if you didn't have the money in your account?

Pinkprincess1978 · 02/06/2018 22:08

Rocinate1

Good point, we had the money in our savings so could have transferred to our current account in time for cheque to clear which was our intention just not to pay Wickes that day like the builder was asking 😀

Fuckwithnosensesauce · 02/06/2018 22:30

Shocking behaviour from this chancer!

OpiningGambit · 02/06/2018 22:30

Not sure if I've misunderstood; how could you pay by cheque if you didn't have the money in your account?

You write the cheque, but date it in the future (eg. the day you get paid), or trust the guy not to cash it until a specified date.

Daddystepdaddy · 02/06/2018 22:41

You are the client and you have all the power. If a tradesman is trying to make you feel you don't be sure that they are trying to rip you off.

You have every right to look for a tradesman at the right price and with the right availability for you.

delilahbucket · 02/06/2018 22:48

You get all types. We had a guy turn up still half cut from the night before to quote for our extension. He'd cancelled twice previously and tried to cancel again because this wife was at the hairdresser's Hmm. His quote was less than half the cheapest we had had to that point. Needless to say we didn't get back in touch. I was going to let him know it was a no until he started hounding me with texts and phone calls. Should have known it was a none starter as my first conversation with him was him telling me what I wanted doing, when he had no idea what the work was!

Rocinante1 · 02/06/2018 22:48

@OpiningGambit

But that would require agreement from the person you are paying. Builders usually need to pay the guys working for them, or get quickly reimbursed for the costs they've incurred for materials. The poster didn't seem to suggest they had an agreement to pay at a later date, so it seemed like someone planned to write a bad cheque. But she's explained they would transfer the money before paying.

user1484247439 · 02/06/2018 22:57

My husband is a roofer, he wouldn't dream of doin anything like that. Anyone in there right mind would usually get at least three quotes before booking anything so he never expects would to be booking straight in.

My builder charges the tradesman a fee as soon as you shortlist them, maybe that's why he got so annoyed! But he shouldn't be on there if he doesn't like it.

I'd leave him negative feedback and warn others!

MatildaTheCat · 02/06/2018 23:04

Join the NextDoor website and ask your local neighbourhoods for recommendations. We have had lots of great people via this website. Just specify that you want recommendations not people pitching for work.

The builders you encountered were beyond rude. You did nothing wrong.

DannyZuko · 04/06/2018 09:58

Thank you all for your insight! Very reassuring and informative! :)

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