Customers swearing at retailers today

[chocolateworshipper]

AIBU to hope that customers who shouted swore at retailers today feel BLOODY ASHAMED OF THEMSELVES. Did you SERIOUSLY believe that the teenager behind the till was responsible for your Visa card not working?

I’m sure most shop assistants don’t mind emptying trollies. Being verbally attacked is probably something they’re less keen on.

Madmags the poor assistant. I did apologise and chat with her about what was going on. My issue was that they should have put a poster on the door warning people. Although that wasn't her fault because she wasn't management and I quickly realised I was being extremely unreasonable and the poor woman had probably had enough.

It's what you expect working in retail though
Maybe. But it's bloody wrong and bloody rude. And in this case a bit thick too as it's so obviously not the fault of the person serving.

We were in Sainsbury's this evening and TBF they were making regular announcements apologizing for delays at the checkout owing to problems with Visa payments. Even so the person in front of us at the till, when his card didn't work, seemed not to believe the lady serving him that it was a system problem and was trying to persuade the young man at the adjacent till to come over and help her as if it was a "stupid woman doesn't know how to use the machine problem".

Fortunately we didn't have much shopping and could pay cash.

But how is that the cashier's fault? I'm sure she was much more inconvenienced by it all than you were, and was just as blameless.

I didn’t say it was the cashiers fault at all. It certainly wasn’t his fault. At no point did I get cross with him. I laughed and said he’d have to give it me for free if I couldn’t pay. Thankfully it worked next time. I’d never get cross with someone who worked in a shop, etc for something like this.

I wouldn't have attacked anyone. But what would happen if you had filled your tank with petrol and then the card did not go through? I suppose I could leave my contact details and pay later?

it's disgusting that retail staff can't stand up for themselves without getting sacked.
there should be laws to protect them that say they can treat customers how the customers are treating them.
call it the Mutual respect law.

I worked retail for a while and a lot of people seem to consider retail workers as beneath them. it's pathetic.

I work part time in a supermarket. Since working there, I have realised how nasty some people really are. I am respectful to every customer that walks through the door, and go out of my way every day, to be helpful and always go the extra mile whenever I can. Since working there, I have been shouted at, sworn at, and even had a trolley purposely rammed into me. The looks some people give me, make me feel very intimidated. I spend much of my time apologising to customers for things that clearly are out of my control, just to try and keep the peace. I feel that I am treated very differently because I am wearing my uniform, and people think it's ok to hurl abuse at me. Why is this behaviour acceptable? This is not a particular group of people. Despite this, I love my job. I have great colleagues ( who experience the same problems) and we have lots of lovely customers too. I just wish the abusive ones could show us some respect, and understand we are trying to do our jobs, despite often being understaffed, over worked and certainly underpaid!

I work in a supermarket and I've had people accuse us of trying to steal their card information and get angry at us. I think people who shout at workers just want to feel big, it's a little bit pathetic really.

On the plus side I had some really nice customers who joked about the manual machine being a blast from the past.

My beautiful daughter, who has Aspergers and other health issues, was working at the 2nd day of her new job this week and got scammed by some mouthy agressive bastard who did the old talking fast and swapping notes for change and taing change and passing notes and going 'no here, take this and Ill take that' routine. Clear robbed her of £30

Fuckers. The lot of them. She was absolutely devastated

Been in retail for 13 years and what bugs me most is when they spend 10 minutes shouting and arguing with me and then after say they know it’s not my fault. So why the fuck did you just waste my time. There are very few things that are a cashiers fault and some of the things that they get blamed for is just total common sense which seems to be less common than we think 😡

@TruedeauGirl made me feel really old when I realised 3/4 of the staff had no idea how to use the manual machine

nettle they do the rounds and target the young cashiers

Had it last week where I work, 17 yr old scammed for £300!!! She cried inconsolably for hours. Bastards!

You really do meet the worst people when you work in retail.

On the plus side, I was the first to have my card declined in our large Sainsbury’s, and everyone in the queues seemed to be puzzled but very civil and apologetic. Lots went to the cash point, or apologised and left the trolley but no yelling. Garages round here took details and people promised to come back.

made me feel really old when I realised 3/4 of the staff had no idea how to use the manual machine

I've never even see one before today and I'm 27

We had to return all our manual machines, not allowed them. It's cash only for us!

RunMummy Jesus, £300....
luckily her boss was really understanding and said it happens to everyone. But its a little private shop. Not even a big chain. And yes, she is young, a girl, and was on her own and shy.

Didn’t realise shops get manual machines for backup.

I remember using one when I worked in retail 20+ years ago.

While I have seen some pretty rude behavior with both hospitality and retail staff, sometimes directed at me because I have a disability, unfortunately, yes those kind of people are out there, but thankfully they are few and far between. I know plenty of friends of mine, and family who work in hospitality and have seen just how bad customers Canby. There is no need to be rude. Yes, you might be having a bad day, but nobody needs to take it out on people working in hospitality and retail.

I remember somebody at the raffles hotel in Singapore doing an interview, she was working at the bar, and she would tell stories of how customers would miss treat her, one apologized one time after her daughter said that she had ordered something before changing her mind. She then apologized for having a bad day?. I hate to say this, but some of the things I have witnessed in my years in Asia especially, where hotel staff often do not want to upset the foreigners, is the specially terrible.

Two punters in our local pub had an actual punch up fight this late afternoon / early evening after one called out the other for calling the land lady a robbing old cunt for refusing all visa card payments due to the system faults!
People can be so vile.

I used to work in Waitrose and people could be so nasty over things so far out of my control it's untrue. I'm now an estate agent and get more abuse than I could have ever imagined justified as 'everyone hates estate agents, they're all the same.. bla bla'

Wow.
I get this can be frustrating. But abuse? Really? People can be vile.
Stories of 45 min delay over Severn bridge and people can't pay for fuel at garage. (That'd freak me out!)
Is it the fault of the person on the till? Erm no
Sorry for all who have had to deal with twats and gobshites today.
It's not you. It IS them.

Cuntstomers

Thethers

The general public have always been arseholes to retail staff.
I remember one particularly lovely customer calling me a cunt because I wouldn’t put a dress she wanted through the till. The reason I couldn’t serve her? The basement of the shop was on fire!

Today I've been told to shove my breakfast up my fat fucking arse. And that's just today.

It's a good shift when I don't get threatened with a glass.