My step-daughter is currently making her way from ‘down south’ to us here in the North East. My husband bought her ticket yesterday and it involves 3 changes. At her first change she was told that her train has been cancelled. They were putting other passengers onto busses but refused to allow her on as she has her dog with her.
They have sent her on another train to a different station and told her she can get a train to our nearest city from there. Her estimated time of arrival was 12.05am. She has now been told this train may not arrive (she will find out at 9pm). What do we do if it doesn’t? Can they legally leave her stranded?