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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Would you be annoyed by this florist company?

48 replies

Bootsuit · 30/05/2018 21:45

A bunch of flowers were delivered by mistake to my address on Saturday. They were sent by an online florist and the sender had obviously put the wrong address.

I emailed the company to say there's been a mistake and can they let the senders know. Florist replied saying thank you for emailing, they'll contact the customer who ordered and it's OK for me to keep the flowers.

Thought no more about it until this evening when the lady who was supposed to receive the flowers comes knocking at my door. I explained that I had told the florist about the mix up and I assumed that they would arrange for a replacement bunch to be sent to her correct address.

Only the florist did no such thing. And now she's at my door, looking for her flowers. Flowers that are in my bin as they hadn't even lasted very long!

I feel that the florist company put me in an awkward position. Surely they could have sent her another bunch, that way she wouldn't have come knocking on my door for them?

What, if anything should I say to the florist?

I feel so bad I'm tempted to get her a bunch and leave them on her doorstep!

OP posts:

UserV · 30/05/2018 22:14

Why did you accept the bunch of flowers?

A big bunch of flowers came to my house... I knew I had ordered nothing and was expecting nothing, so I refused them. The man said 'but it says 5 High Street.; (SOMEone had got it wrong at the florists OR when they were ordered, but they were not mine, so I didn't accept them!)

So I am baffled as to why you accepted the flowers.

Rocinante1 · 30/05/2018 22:17

@UserV

I sometimes send flowers to very loyal customers - if I made their wedding rings then I will send them flowers on their anniversary or if I know their birthday because their partner buys them a new piece every year etc. I'd be a bit annoyed if someone refused to accept them simply because they were unexpected.

Sometimes people send/get surprise flowers - I wouldn't automatically assume a mistake and refuse.

SimonBridges · 30/05/2018 22:26

Let me get this straight.
Sender phones florist and asks for flowers to be sent to number 26.
Florist sends flowers to number 26.
Op gets the flowers and realises they are not for her and calls the florist.
Florist calls the sender who realises the address was number 62.
Sender tell the intended recipient that they sent them to number 26
The recipient goes to number 26.

The florist has done their bit. Not their problem.
The op is an innocent party in this. Not her problem.
The recipient wants her flowers. Fair enough.
The sender is the one who fucked up and should replace them.

Rafflesway · 30/05/2018 22:29

I see your point Rocinante but whenever I have had flowers delivered, the deliverer has always doubled checked the name is correct.

Never had a floral delivery where they didn't double check the name before handing them over.

itswinetime · 30/05/2018 22:36

Did the lady say the florist had sent her?

Or did her friend that ordered the flowers hear about the mistake (hopefully get a refund) and say I'm so silly I sent them to number xx why don't you pop over and so you can still have them.

Option B seems more likely to me and if that is the case I don't see what you can do the florist didn't do anything wrong. If option A then yes I would complain that's very unprofessional.

19lottie82 · 30/05/2018 22:39

Half dead is a few days? Every bunch I've had have lasted 3 weeks

3 weeks? I’ve never ever had a bunch last over 2.

And yes, would be half dead unless watered and fed. I’m presuming the OP wouldn’t have unwrapped them and put them in a vase if she knew they were someone else.

princesstiasmum · 30/05/2018 22:43

Could have been one of the neighbours op had asked if they knew the lady who should have got the flowers,someone might have found out who she was and told her the op had been looking for her,and had the flowers

OldHag1 · 30/05/2018 22:48

The florist told you to keep the flowers so I believe the florist should replace them.

Rocinante1 · 30/05/2018 22:51

@OldHag1

So the florist was supposed to pay tobhave them collected, find out from the sender the address he actually meant, then send old, battered around flowers out? Um... no, I don't think so.

The florist was told to deliver them to that house. They did. End of.

Murane · 30/05/2018 23:11

We don't know for certain that the sender gave the wrong address. It's possible they gave the correct address and the florist got their wires crossed. I agree it's more likely that the sender made the mistake, but still, we don't know.

OP I'd still complain to the florist and tell them the supposed recipient has come knocking for the flowers four days later. If it was the sender who supplied the wrong address then you understand it wasn't the florist's fault, but if it was the florist's mistake then you don't appreciate them giving your details to the sender! And regardless the florist has obviously taken four days to notify the sender!

Original poster

Bootsuit · 30/05/2018 23:20

As it was an online company the flowers came in a box and the company isn't one of the more well known ones like interflora. My husband took the delivery it wasn't like he was presented with a massive bouquet.

I do a fair bit of online shopping and it wouldn't have stood out to him that it was flowers in that box when they were delivered.

This was also over the bank holiday weekend and the online florist didn't have an active phone number over the weekend so I had to email them.

I didn't take them out of the box for a few hours whilst we knocked on neighbours doors.

Im not going to kick up a stink on social media. I agree that the florist did their bit correctly if not the best way for customer relations. I don't think I would use them after all this.

OP posts:

GlitterNails · 30/05/2018 23:22

I agree with a previous commenter that the florist probably thought they'd made the mistake, then realised it was the sender. I do they think they kind of screwed up by saying the OP could keep them though as technically they were not theirs to say that. Due to that they probably should have replaced them, even though the sender made the original mistake.

MaggieFS · 30/05/2018 23:28

I don't understand why anyone thinks the florist did anything wrong, nor why this would mean they wouldn't use the florist again (aside from short lived flowers, but that's a different matter). Nor why should the florist take the hit on resending the flowers.

OP also didn't do anything wrong - with no clue who the flowers were for, what else would you do?

The original sender made a mistake. It happens. Their fault/issue.

snowgirl1 · 30/05/2018 23:39

www.gov.uk/paye-forms-p45-p60-p11d/p60

The link above confirms that you only get a P60 if you're employed on 5 April. As the OP's DH was made redundant last October, he won't get a P60 from the employer who made him redundant as he wasn't employed by them on the last day of the 2017/18 tax year on 5 April 2018.

SimonBridges · 30/05/2018 23:57

As it was online I think it is pretty much certain that the sender put the wrong house number in.

UserV · 31/05/2018 00:03

@Rochinante

Sometimes people send/get surprise flowers - I wouldn't automatically assume a mistake and refuse.

Good for you.

I WOULD refuse. Doesn't make me wrong. Doesn't make you right.

GlitterNails · 31/05/2018 02:08

I've never 'expected' any of the flowers I've been sent, they've always been a surprise. And when I send them I'd be gutted if they were turned away!

emmyrose2000 · 31/05/2018 03:12

It isn't clear whether the shop screwed up the address, or the sender did, but either way, it's not your fault OP. It's certainly not your responsibility to fix someone else's screw up!

If it was the sender's fault for giving them the wrong number, the florist is still in the wrong for giving out your address to the neighbour lady as the actual destination. They should have just said that they were delivered to another house (without giving address details) and then checked their records and/or contacted the sender to confirm the address and sort it out from there.

I'd contact the florist again and explain that the correct recipient turned up at your door asking about the flowers and you're not happy with this, as at no point should your address have been given to a stranger without your permission, and that they need to contact her and sort it out. I'd be really pissed off in your shoes that my details had been given out in this way.

What was the other lady's demeanour like, especially when you told her the flowers were in the bin?

Shadow666 · 31/05/2018 03:51

If it’s an online florist then it’s mostly likely the sender who screwed up.

It’s a small thing, so don’t worry about it, OP. Mistakes happen and you did nothing wrong.

Shadow666 · 31/05/2018 03:52

I mean because when you order flowers online you have to fill in the form yourself. All the florist does is print out the address.

OliviaStabler · 31/05/2018 03:54

I agree that the florist did their bit correctly if not the best way for customer relations.

What did you expect them to do?

OldHag1 · 31/05/2018 08:14

Rocinante1 - wow calm down. Think of your blood pressure

The florist told her to keep the flowers. Were the flowers hers to give? No so she should have replaced them as a gesture of goodwill.

SimonBridges · 31/05/2018 08:21

The fact that it is an online florist rather than I high street shop puts it in a very different light.

It means that the sender was the one who put the address in wrong - there was no phone call to a shop with someone writing down 58 where it was really 85. An address label would have been automatically printing off. No space for human error by anyone other than the sender.

The op also states that she was unable to phone them, having to email instead.
This means that it wasn’t the florist that told the woman the ops address. As the woman wouldn’t have been able to contact them either.
What will have happened is that the sender will have said to the woman ‘oh silly me I thought you were at number 58 not 68. I’ve sent them to 58.

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