Totally prepared to be told I’m unreasonable here.
I had some Ocado mozzarella delivered in my online order a week or so ago. It still has a couple of days left on its use-by and had been stored in the fridge since it’s delivery. I got it out today and cut it open in the sink as I usually do. As soon as I cut into it it exploded. Everywhere. All over the walls, my fancy radio, the food I’d been preparing and my first time of wearing (dry clean only) jumper. It smells absolutely revolting. The whole kitchen (and me!) does. I can only assume that it had been rotting and building up pressure.
I can’t get out for replacement cheese so I’m also faced with a mostly prepared, but now totally unusable set of ingredients for a meal for friends tonight. And I’ll have to welcome them into a kitchen that smells like rancid badger. I’m probably going to have to order takeaway or take them out.
I contacted Ocado via their online chat and the person I spoke to couldn’t have seemed less bothered. I was offered a refund on the mozzarella and, when I pointed out how ridiculous that was, a £5 voucher that they didn’t even send as promised. When I detailed again exactly what trouble their product had caused I wasn’t told that I could take it up with their insurance department, but that they didn’t know how that process worked!
AIBU to think that this is appalling customer service? They happily throw money off vouchers at new customers but clearly couldn’t give a shit that their product had caused me SO much inconvenience and expense.