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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To think the HMRC are idiots....

17 replies

Sophisticatedsarcasm · 15/05/2018 22:21

Just saw today on my HMRC tax credits account that apparently I’m not due any payments until I do the renewal, tried doing it and says you need the pack which might not come until the end of June. So they might basically screw us over financially for a month. We got a letter just last week stating the payments dates and it says nothing about payment stopping until renewal is done. I obviously can’t ring them right now but I’m throughly Pissed off as this isn’t the first time they’ve messed us around. We lost out on £3000 4 years ago because apparently I missed a deadline for something I wasn’t even aware of until they told me a year later. I hate relying on this money but we include the payments into our monthly budgets now it looks like we are gonna be short for the month if they have actually cut us off.
Just needed a vent as I’m seriously passed off they get away with treating people like this.

OP posts:

Bravouniformmike · 16/05/2018 00:11

Call them. When you can. Usually they will take your years earning info etcover the phone and sort it out. Prepare for people telling you to stop relying on benefits though. They won’t be able to help themselves

steff13 · 16/05/2018 00:59

They don't send you a notice when you're benefits are up for renewal? That's crazy. Here people get at least a month's notice.

Original poster

Sophisticatedsarcasm · 16/05/2018 06:09

They’ve never just stopped payments before the renewal pack...

OP posts:

HuglessDuglas · 16/05/2018 06:29

Same position - two weeks ago payment was halved and then yesterday stopped altogether- they say overpayment yet we have given them every exact figure but no money until renewal and have to wait for pack. I spent 30 mins getting through to someone yesterday gave all P60 figures but still told told can’t renew until pack out.
I haven’t slept a wink trying to plan ways to cover the shortfall - it’s shit that they give zero notice to the change and not even a letter to explain what’s happening and why.
I honestly just want to find a way to not need the help.

Donthugmeimscared · 16/05/2018 06:35

I hope you get it sorted I don't know how we would live without it as my wages cover the bills and that's it. I've had my pack but I'm on half the amount at the moment because they messed up changing my claim when my ex left last year. It's the lack of warning about these things that makes it so hard.

abbsisspartacus · 16/05/2018 06:36

Highhorse1981 · 16/05/2018 06:37

Pissed off as this isn’t the first time they’ve messed us around. We lost out on £3000 4 years ago because apparently I missed a deadline for something I wasn’t even aware of until they told me a year later.

Blame blame blame

You are an adult and presumably not suffering from any learning difficulties. Your benefits. Your responsibilities to find out what you are entitled to and progress it. Before any deadlines (which are incredibly lengthy!)

BoxsetsAndPopcorn · 16/05/2018 07:29

*Blame blame blame

Exactly. It's always somebodody else's fault.

You've had four years in tax credits yet still rely on them to the degree if they don't come through you are financially in trouble yet have done nothing to change the situation.

Rainboho · 16/05/2018 07:33

@Highhorse1981

Christ, is your diamond thong chafing and putting you in that mood?

Life isn’t that fucking easy for everyone.

DriveInSaturday · 16/05/2018 07:43

Well, surely the username indicates highhorse is a GF.

Bravouniformmike · 16/05/2018 07:44

Didn’t think it would take long

Bbbbbbbb2017 · 16/05/2018 07:59

What a shitty attitude highhorse. Tax credits are a bloody mind field.

Op give them a call

Highhorse1981 · 16/05/2018 08:05

I receive tax credits!!

I’m not benefits bashing

I just hate that blame mentality. And in the same breath you say you missed the deadline.

MaverickSnoopy · 16/05/2018 08:13

Ours was stopped at the end of March because they thought we would no longer be entitled due to income (which they thought would go up as it was in 16/17) but actually our income is dropping this year (18/19). So I called and went through everything with them. They have since increased our payments and sent us a letter as an "estimate" and said that I will still need to complete the renewal pack when it comes and then any adjustments can be made and a final award will be made. So I've been keeping back some of the increase "just in case".

I don't understand how they can do this for us but not for others?

Celebelly · 16/05/2018 08:15

Definitely call them. They are super helpful. I've called various times for tax return stuff and they've been fantastic every time.

LakieLady · 16/05/2018 08:16

Never mind folks, in a few years time, tax credits will be gone and you'll all be on UC. It'll come with a whole different set of problems though, eg when claimants have a lot of overtime or a bonus, a month later, when earnings are back to normal, the UC will be reduced, possibly to zero, to reflect that.

The problem doesn't lie with HMRC as such, it's the regulations they have to work to. The regs don't allow for claims to be reviewed when there are minor changes in income, and HMRC don't make the regs, just implement them. Tax credits are just playing catch up for fluctuations in income in the previous year.

The real problem is our low-wage economy, where so many people don't earn enough to live on and have to have their income topped up.

niknac1 · 16/05/2018 08:20

I agree with Lakie

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