AIBU to think an hour long massage should last an hour?

[KitanaKay]

Following some bad news recently a friend very kindly gave me a voucher for a local spa, which I used to book an hour’s massage.

I went for the massage this afternoon booked at 3pm, was called through at about 3:05 and she finished the massage at about 3:45-3:50 then brought me a drink of herbal tea to have while I got dressed.

Am I unreasonable to have thought that the actual massage would last an hour as opposed to total time at the spa?

I hate it when they do that. I feel very overcharged and yet I struggle to actually say anything.

YANBU I’ve never had an hour long massage that didn’t last an hour

That's pretty normal - if you look at the website it probably sets out 5 mins for you to talk about allergies and sign something, 45 mins massage/facial, 5 mins whale song and weird gingery drink, 5 mins to get dressed and out.

It allows them to book on the hour. Although some places book 1hr 15min appointments so the treatment is a full hour.

Happened to me with reflexology. I love my reflexology paid extra than usual somewhere as it said massage was 1hr 30 so I thought great.
She turned up late called me thru eventually then talked to me about diet and drinking lots of water etc then started the actual massage Finished it then told me to relax a bit before getting dressed would say in all I got 40 mins. Wasn't happy.

I would have thought that an hour long massage should be an hour long, otherwise it’s not an hour! YANBU!

I once did complain when I was going for a massage. Just after I arrived a woman came on off the street asking for her brows to be done. The woman in charge told my therapist she could do it while I got changed. I spoke up and said I hoped the time would be made up at the other end.

It wasn’t a good massage and the owner refused to say goodbye when I left.

An hour appointment does need to include all the faffing but I would expect a good 45-50 minutes. It’s also fine to say that from the start.

I prefer it when they say 50 minutes because you know you'll get them, rather than saying an hour and only doing 50 minutes.

An hour massage usually includes 5 mins at the start and end for dressing, and talk about the treatment. The massage itself is usually 50 minutes. I would not be happy with starting 5 mins late and finishing the massage at 3:45 though. Including undressing/ talk time that would only be around 35 mins massage!

Ok thanks all - sounds like expecting the full hour might have been a bit optimistic of me!

An hours appointment then I’d understand less time for the actual massage (and logistically the 5 minutes whale noise/herbal tea time is probably useful for the therapist to have a quick loo break etc) but if it’s an hour massage then it should be an hour surely. I’ve had various massage treatments and did previously have aromatherapy where they allowed five mins of relaxing listening to music at the end then 5 mins for dressing but the massage itself was still as long as it was given and the other bits were in addition to treatment length. I thought often new people were given slightly longer appointments to allow extra time to take relevant medical history type info as standard.