Lost all confidence in this support agency

[aibubeingonmnatthishour]

known agency. I contacted them after phoning a helpline who encouraged me they'd be able to support me last year.

Initially I had a lovely lady who would chat and advise then I stopped using the service for a few months, didn't officially stop, I just didn't need so much support due to circumstances changing.

I began legal action against my abuser. I required evidence from this agency. Lovely lady had moved positions and never had any calls returned or texts (I sent a few over a few weeks expecting I'd get one saying she's been away or something hence not replying) but nothing. Left a few voicemails asking for her to call me back as hadn't got through. Nothing. Left my number and name etc on voicemails.

2 months later my solicitor finally got someone to call me. I'd lost all trust in the agency by then but needed the evidence. Continued through till several weeks later had finally had a phone call with "new lady"

Phone call made clear NONE of my details had been handed over. I had to start from scratch and explain everything all over again. In great detail.

Asked if I wanted a support worker. Accepted thinking maybe would help, maybe. It's now a few months on and I've heard absolutely nothing. Again.

I did get the little I needed for the solicitor however I could never ever again suggest to a woman in the position I was to call xxxx

I don't really know what to do with this. I know they're a support agency, I'm sure they had higher priority cases than myself perhaps but they've lost all trust I had in reaching out for help and if I hadn't managed to get out already there's no way I would have based on this support or lack of it.

Initially very supportive lady who then mysteriously vanishes and new lady can't return calls given weeks to return them, can't reply to emails given weeks to reply, offers support that simply never materialises. If I hadn't got the little I did by my solicitor encouragement to chase them up I couldn't even take any action towards my abuser! Entirely caused by them - a support agency!

Make a formal complaint. The website should have a procedure.

Can't see any procedure. Not even sure I have the energy to be ignored by them again. I feel very drained by it and I know my experience is not the worst but I also know it's enough to be taken seriously. They have posters up throughout my local centres and they just make me want to scribble yeah right over them.

I haven't, obviously. Just wonder really if women in far more immediate risk actually get help or ignored the few times they manage to get safe enough to call.

It very much depends on who it is and what they give. If its something lik e WA, an ongoing relationship is not part of that and there is no expectation of continuity. If its something where there is, thats different.

Very similar service to WA. I think not even phoning back someone whose had contact with your agency, after they have tried to contact you for 2 months is fairly obviously bad practice. Why take all my details again to do nothing with it too? Why offer support worker if there is none to give?

In the real world in an organisation if you get a voicemail you return the call when you can - usually within the week.

It's not like I harassed - I left a message, waited some days didn't hear so tried again etc. Perfectly normal behaviour.

Prior to new lady they actually answered the phone in the first place.