Have I been robbed?

[Jotribiani]

Posted here for traffic
Bought item from ebay (a quite expensive armchair) and used ‘shiply’ for Delivery. Accepted a quote and guy was meant to deliver last week. Had a message to say had been in a crash I was very sympathetic, next day he said he will arrange for someone else to deliver I accepted. That person never arrived so I messaged original guy, he said he would deliver himself. Again didn’t turn up. Today was meant to arrive and didn’t! Have rang him over 10 times, sent messages asking for an update (was meant to deliver at 10am) I messaged on Shiply he has been online read my message and ignored me. All of the reviews he has are glowing and seem like genuine reviews, there’s about 100 of them. All I have is his name and number, woman from eBay said he was just a Middle Aged guy who said he was borrowing a van as his was in for MOT, he told me he had crashed his?! Sorry for long post. What shall I do?! I’m out of pocket and without my chair, can I contact the police?

If you bought it on eBay, just open a case against him. If he can’t prove delivery, eBay will give you your money back. Don’t call the police for goodness sake.

Did you pay with PayPal?

I think shiply have there own customer service number, try and call that.

How have you paid for it?

It sounds like he’s a third party who was organising the delivery. I would have thought you could raise this with eBay as you have not received the item you paid for from the seller. The seller who contracted this person can them deal with that side.

Unless you arranged the delivery?

Raise a case with eBay

But it’s not the sellers who I have the issue with. He is a third party Delivery, he collected the item and has kept it by the looks of things. This is theft is it not?

That's not your problem OP, that's the sellers problem.

I arranged it, I paid £6 deposit and it is cash upon delivery

contact shiply customer service with all the details

020 3137 2454.

If you can’t claim it back from eBay because you arranged the delivery (then the sellers job ends when he gives it to the delivery company) then just claim it in the insurance in your delivery. If it’s an expensive armchair, then surely you chose a delivery option with insurance to cover the cost of the item? They havn’t delivered, so make a claim and get the money back from them.

what delivery option was on the eBay ad? Was it ‘collection only’ and u organised shiply to get it? If so, contact shiply to complain and find out what compensation is offered in the case of non-delivery

Avasarala has it right I think. As you have arranged and paid for delivery ebay/paypal won't be much use as the seller has fulfilled their part. Shiply contract is with you. I'm not familiar with that particular company but usually it is deliver or compensate for lost item.

From the way im reading it JOTR arranged the courier. So the seller has done their duty and waved the armchair off. However the person seller arranged to collect it (using shiply) has done a bunk with it. Is that right OP?

I would say let shiply sort this out. I have no knowledge of using them but surely they have insurance for this kind of thing, being the in-between-man.

Yep correct it has nothing to do with the seller whatsoever. She’s been great and gave me the contact number he rang her off as he was struggling to find her house. I’m not going to claim anything though ebay or Paypal as it isn’t the sellers problem. I’ll give Shiply a call see what they advise. I’ve read online that they tend to not get involved so that’s where I’m abit stuck. Will try and see

Oh no, this is one of my worst nightmares (van men/movers keeping your stuff - I rent in London and have moved house a few times)

This will sound shit, but if you do file a claim with eBay or PayPal they will refund you as you genuinely haven’t received the item. eBay / PayPal require a tracking number to prove delivery, which is one of the reasons courier collection is very risky for sellers as buyers can easily claim non receipt. This is obviously awful for the seller who has done nothing wrong - but perhaps in this case eBay/PayPal may refund you out of their own pocket rather than at the sellers expense?

Shiply will refund the deposit, but at £6 I guess you’re not too fussed. You can file a complaint with them but I doubt they will help further in recovery of the armchair. Maybe they can advise on the next steps as they have probably had issues like this in the past.

I think legally your next step would be small claims court. I don’t think that the police would be able to help much, but you can try calling 101 for advice.

An arm chair seems an odd thing to steal though, there may be a possibility that they are intending to eventually deliver it but are shit/slow?

What is the rough value of the armchair?

Shiply are horrible. Something similar happened to me a couple of years ago, I never got the money back I had paid, took the complaint to the owner of Shiply who was incredibly rude.

Not that this will help you now, OP, and I hope you have better luck than I did, but to everyone else - DO NOT USE SHIPLY!

It's theft, yes a police report can be made.

I would file the report online with the police using as much information as you have got including the delivery drivers number.