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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

to expect a prompt reply to my email?

59 replies

lill72 · 04/05/2018 10:13

I've emailed the maintenance company regarding my rental property.

DD got off toilet seat, seat slipped as one side was loose, this in turn cause the lid to slip too and crack.

they are saying we misused the toilet - ah by sitting on it?!!!

I have gone to someone higher to discuss as the maintenance guy has no clue and have no reply about this and other issues.

Some ongoing.

Where do you go from here? They are always in meetings or so they say when you call.

Can you escalate things?

I am just so frustrated about this and an ongoing issue about wood floors.

And then they give me less than 14 hours notice before coming into my property. I called them out on this.

Ugh. I want my own place!!!

any tips appreciated!!!

OP posts:

tempester28 · 05/05/2018 07:39

It is a toilet seat just buy another one and do it yourself. It will be much less hassle for you and they are not expensive.

Doyoumind · 05/05/2018 07:43

I'm going to agree with everyone else. Buy a new one. They aren't expensive and are easy to fit. I don't know why you would call someone out for this.

Springnowplease · 05/05/2018 07:45

As a LL I wouldn't expect to have to replace a toilet seat that you broke. I wouldn't expect to oil the floors either. I would expect you to. Just as I would expect you to clean carpets.

Thank goodness our tenants are more reasonable than you. If you continue as you are, expect them to evict you.

strongerthan · 05/05/2018 07:46

Agree @Springnowplease ... I also am a LL and certainly wouldn't provide a reference

PlumsGalore · 05/05/2018 07:48

To be fair to the OP my toilets are built in and have self closing lids. You can't just change them like a normal loo, there are no screws evident. I know what a standard toilet seat looks like, I've had them in the past, but these I have now, I would have to ring the plumber who fit them, or do some serious googling.

CocoaGin · 05/05/2018 08:03

If it has a self closing lid, you can clip the seat on and off. You never need to touch the fitting as such, you just need a new seat and clip it in.

www.victorianplumbing.co.uk/bathroom-ideas-and-inspiration/how-to-replace-a-toilet-seat

CuriousaboutSamphire · 05/05/2018 08:54

Spring Wooden floors and work tops that require sanding and oiling are generally considered to be the landlords maintenance.

The DPS and TDS arbitration guidelines say as much and the AIIC guidelines I use reiterate it. It is one of those things that catches out a few people, and is one of the things I tend to point out to LLs when I do any report.

bakingdemon · 05/05/2018 22:29

In my experience, the better the tenant, the better the landlord. So if you don't make a fuss about a toilet seat and keep everything, including wooden floors, in good nick, they will be much more considerate about notice for things like gas checks because you'll be a good tenant they don't want to lose.

Rawhh · 05/05/2018 23:42

I'm usually the first to expect things sorted quickly by my landlord. But a toilet seat - go and buy one and fit it it's really not the difficult.

We tend to replace all toilet seats in the properties we've lived in at least once.

There are things you call your landlord for - resealing around splashbacks, replacing broken light fittings, replacing cracked tiles.

There are some things as fully functioning adult you can do yourself far more quickly - tightening fixtures and fittings, replacing broken loo seats, fixing blinds that have become wonky.

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