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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To return a recalled product I no longer use?

7 replies

Wincher · 24/04/2018 22:23

Ethical dilemma: I own a stair gate from IKEA which I have just learnt is subject to a recall (from a couple of years back now, but I assume they would still accept it). We bought the stair gate when my eldest started crawling and it saw us safely through two children. We haven't used it for a while now and it is sitting in the garage - it is a solid piece of kit in good nick and I had been meaning to pass it on, either on our local FB selling group or to a friend who needed one. However of course as I see it has been recalled, we won't pass it on. WIBU to take it back to IKEA now and get a refund? DH thinks this is unethical as we have had good use from it so we shouldn't get a refund, and I do see his point. However we presumably shouldn't just leave it out on the street for someone to take if it could be potentially faulty, and even if we go to the hassle of taking it to the household recycling centre someone could take it. I suppose we could physically destroy it by sawing it up. WWYD?

OP posts:
OreoMini · 24/04/2018 22:25

Take it back, you can’t resell it for whatever reason it’s being recalled. Get your money back.

KeepServingTheDrinks · 24/04/2018 22:26

depending on how far away from you they are, why don't you return it to Ikea for disposal? That way any cost to get rid of it rests with them, but you're not asking for any money back or replacement.

I think it's important(ish. It's not going to stop with world turning!) to make sure it isn't accidentally or deliberately used elsewhere. eg if you put it in a skip or for recycling, someone could take it and re-sell it.

JellyMouldJnr · 24/04/2018 22:27

I agree with your DH it's unethical.

ToadOfSadness · 24/04/2018 22:29

You could return it and not accept a refund.

If you know what the fault was you could fix it and pass it on to someone. However they could then return it for a refund, depends how you feel about that.

Are you sure the recall was for that exact one and not a slightly different one, they often produce what looks like the same item but with small changes and a different model no.?

SingaSong12 · 24/04/2018 22:31

Definitely return it or dismantle and dispose of it (in case someone sees what looks like a perfectly good stair gate at the tip and uses it.) You could refuse the money when returning or donate to charity.

AtSea1979 · 24/04/2018 22:33

Return it. You can’t sell it on. It’s irrelevant whether you’ve previously used it. The item it yours and isn’t fit for purpose. Get a voucher rather than cash if it helps and choose something else. IKEA will still be making a profit from you.

Wincher · 24/04/2018 22:45

Good idea to donate the money to charity, or get a voucher and spend the money there. And yes, I'm not 100% sure it is the recalled model anyway, though it seems they withdrew the whole model after the recall. I only live 5 minutes drive from IKEA and quite often go there with my 4 year old on a rainy weekday for a coffee/cinnamon bun/mooch around anyway, so it's not a hassle. Thanks all!

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