To think carers should not hold phone calls in public

[TheOrigRightofwomen]

Sitting on bench in park in my small village. Woman having phone convo on speaker. Soon realise I know who she is talking about.
I interrupt to tell her so and she tells me to not listen. I said that I don't think she should be having that conversation in public. AIBU?

YANBU. How do you know who's she's talking about? It's entirely possible she is in breech of confidential policy. If you can see the name of her agency, I'd call them and let them know.It's entirely possible to have a conversation giving pertinent information but maintaining confidentiality.

Do you know the care company she works for? If so please report her breach of confidentiality. I'd hate to think that my parent's carers were doing similar

That's not on.

No she shouldn't be on speaker phone, but especially on a weekend getting through to the company itself will be a nightmare so it's not always possible to be totally private.

Definetly a confidential breech.

Not on at all. How awful for the person being discussed to have their case/needs/private information discussed in public!
If you know the name of the company she works for I’d tell them what you heard. Horribly unprofessional and very unkind.

No she shouldn't be on speaker phone, but especially on a weekend getting through to the company itself will be a nightmare so it's not always possible to be totally private

In that instance they should wait until it is possible before discussing someone’s care in public so blatantly they can be identified?

I know because the patient is the wife of a close friend of mine.
It's a small village.
If I report her she will know it was me and she may tell my friend. He is having a really hard time and I don't want to cause trouble. Could I report her after she has left their home (she is 24hr carer)?

Yes, you could do it after she leaves. Tell them exactly what you overheard and how you identified your friend’s wife. Also tell them that the carer was belligerent and rude even after being told she wasn’t being fair.

The dehumanising of people with disabilities is an enormous issue in society, and it is horrible.

She was talking (complaining) to her manager.

In which case the manager knew she was discussing private information in public. Good grief. You may need to go higher than their manager to get this sorted.
I am very angry that your friend’s wife has been treated in this way, as if she has no right to privacy or dignity. It’s shocking and I’m glad she has a friend like you to stand up for her.

YANBU she’s given identifying details out in a public place....sounds like she could have broken the law (data protection act). Could you find out who the agency are from your friend and complain?

...and yes, you are wise waiting until she’s not looking after your friends wife!