help - is this real?

[Wornoutbear]

Posting here for traffic really - I've just tried to sign into an email account that I've had since 2013 - and I've had a box come up asking if I'm an adult! So - I hit the "I'm an adult" button, and I'm asked for proof - my birthdate - and following that - the next page is asking for my credit card details - is this real, or a scam. Anyone else see this?

Yes, a scam! What email account is this?!

Of course it is a scam

It's a scam. Don't give your credit card details!!

Possibly, possibly not. I had to do a genuine credit card confirmation with gmail recently because I had accidentally changed the date on my personal details to make me under 18.

Google takes a quid and gives it to charity. What is the provider?

You’re not seriously questioning if this is a scam?!!

For goodness sake of course it’s a scam. Please, close that down and do not put your details in. And refer to this website for the future: takefive-stopfraud.org.uk

You’re not being given accurate advice here. Some email providers do credit card age verification. Some info on Google’s process here:

support.google.com/accounts/answer/1333913?hl=en

Do you even have to ask. ITS A SCAM!

The request appears to come from microsoft - and I can't get into my emails at all!

mightymucks if it were that then it says they can either provide a birth certificate or the credit card transaction. This info will be made explicit by Google and the OP would have a clear idea of what was going on.

Can you screengrab the page without revealing any personal information wornoutbear?

not really wooster

Microsoft also do credit card verification:

support.microsoft.com/en-us/help/4090292/microsoft-account-age-verification-for-parental-consent

You can do it manually with a form, but it’s not necessarily a scam.

It might be worth trying to log into the email from a different account and seeing if the same thing happens incase there is malware on the one you are using.

But people assuring you this is definitely a scam are not correct as email providers do this sometimes.

If it were me I would ring them and check or email their customer service from a different email .

Is there any reason they would suddenly have changed your date of birth on the account

You can follow that link I put in above OP, that’s definitely a Microsoft one (please feel free to check) and you can verify via that or contact them.

no - there's really nothing - I bloody hate these things! GRRRR

Can you screen grab the request?

Not really Mucks, as it has my name on it.

Follow mightmucks link and scroll down. At the bottom is a link to the page you sound like you are describing so you abould be able to put your details in there knowing that it's legitimate.

Are there any other devices you can try from? Kids or partners phones?

Mucks - I followed that link, and it came up with the same info, so it would all seems legit. I can't think of anything I could have done that would make it seem like I'm a child! I think I'll go to bed now - thank you all

my children have had email address for years, they have never ever been asked to prove their age.

wornout, do it through the official Microsoft link to be sure.