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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

If you need to let your cleaner go for doing a bad job...

1 reply

donajimena · 20/04/2018 20:55

AIBU to ask you tell them the truth?
I'm a cleaner not long back in the domestic cleaning business (I have been doing highly detailed end of tenancy cleaning)
I've been with a new client for just over a month and tonight I received a Dear John text. Circumstances have changed can no longer spare the expense.
Fair enough. I totally understand. However due to so many posts on here when cleaners are under par the general advice is tell them your circumstances have changed. So now I'm a paranoid wreck thinking did I underperform?
Has anyone ever told their cleaner they aren't performing? I'm guessing its an awkward conversation to be had.
However when I started I was an ok cleaner but some brave soul DID point out my shortcomings and far from being offended I used it to up my game. How can cleaners learn if you don't give feedback?
I guess someone will be here to say anyone working as a cleaner should know what to do and I'll give examples of things I was told about.
Shower hoses
Microwave top (inside)
Plugs (in sink) so although they seem obvious now it didn't when I was a novice.
So by knowing this I performed much better subsequently on all my cleaning jobs.

OP posts:
8FencingWire · 20/04/2018 21:26

When she started,I have given our cleaner a detailed list with what I needed her to do, she told us how long it would take her, we agreed on the time and the price she asked.
We waited a few months and prompted a few aspects we felt she was missing (she never cleaned the cupboards doors, for example, although I made sure it’s on the list, I have high gloss cupboards). We specified that the shutters needed to be dusted, she would only dust as far as she could reach, we have a step in the house (high ceilings-a bit of a nightmare to reach top cupboards scenario).
We’re not hygiene freaks, but the cleanliness of the bathroom and work surfaces are the most important aspects(to us). They weren’t for her.
When we let her go, we didn’t say: it’s because you didn’t do this or the other, we didn’t say anything apart from: thank you for the help, we won’t be needing you anymore, please post the key through the letter box.
But we have been given her pointers for a few months, in the nicest way possible: we need this, we need that.
HTH

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