Work WWYD?

[SharronNeedles]

I've amended some details as this is quite outing so sorry if it doesn't flow.
Where I work is a newish site for a well established company. The original launch team have all left bar a handful who are absolutely fixated on the 'dream team' aka the original team. Anyone who comes in after is sort of swept under the carpet and they just assume they won't last. Quite a lot of the original team have reapplied for positions and come back in different roles. This has happened on my team. So our newest member (NW) has only been on my team for 2 months but she was an original who has come back (she did a different role previously so has had no experience doing our role).
Every single day she is late by between 10 mins and 45 yet she always leaves on time. manager doesn't see this as she starts after we do. NW always claims there was traffic or road works. She drives in and parks in the clients car park because that's where she used to park (it's free but we all have to pay to park near by). Most days she just says that she can't be bothered, plays on her phone, makes personal phonecalls or eats. I am not even exaggerating when I say that she has breakfast, a morning snack, lunch and then grazes all afternoon at her desk (which I share with her). Her meals/snacks usually require 2 hands so she can't actually use our software while doing it, nor can she answer the phone. She also just will not answer the phone and leaves it to ring out. We are expected to answer it within 2 rings.
She is just lazy!! And I have to pick up the slack. I'm having to take her calls instead of mine, do the work she isn't doing on the software (we are judged on overall outcome rather than individually). Manager thinks she is amazing and spends her contact time with us reminiscing about the old team and having 'bantz' with NW. Since I have started alone we have by far surpassed targets in terms of productivity, results, feedback and financially so it's not like we're just shit.

Can't bring this up with NW because she is 'in' with the manager and so I obvs can't bring it up with manager for the same reason.

What should I do? Anything? Nothing?

Ignore this entirely. It's not your concern. At the same time, don't pick up her slack or cover for her laziness. Useless people usually get found out eventually.

My advice - start discreetly keeping a diary of things that she isn't doing and when she is expected to have it done by. That would be in case things aren't going so well in a few weeks/months you have a record of it.
Is NW someone who reports to you directly or do you report to her? If she is being given work to do, just focus on getting your own stuff done first. She should be doing her job.
You could ask management if the parking is still available as NW mentioned that is where she parks and you thought that it had stopped but if the free parking is available to all staff then they might circulate an email to all staff with that information. Just suggestions mind you.

We both do the same job, so neither report into each other, but we both report into the manager.

We are judged as a department so our success determines our funding and we are in need of funding desperately. If she doesn't do her job someone has to do it, it can't be left undone

Find a way for it to be obvious who does what.

Also, although your outcomes are measured as a team it is important to have your own outcomes and objectives. Make up some yourself and talk to your manager to see if s/he agrees. That's what I do.

I can see your frustration but the problem is if you keep covering for her then she can keep getting away with doing the bare minimum.

You need to either have a frank, confidential discussion with your manager about it, or you need to stop picking up the work for her. Surely if there’s a dip in productivity they will notice, and suss out who th weak link is?

When you next take a long period of annual leave your individual contribution will become more apparent. Can you take a week or two off?

I'd love some time off but I was off for a week before she started and I've got the rest of my leave marked for other things.
I know when you first start a job it takes a while to get in the swing of things, but the being late, constantly eating and making a mess and just generally taking the piss (parking etc) I'm just frustrated! I play by the rules but she doesn't and nothing happens!! When I've been late I've been roasted for it!