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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think that if you request a prescription from the surgery

75 replies

SilverHawk · 13/04/2018 21:17

Then don't email it to a pharmacy without your permission. Especially when you've put (in black and white) on the request 'pick up at surgery'.
I would post in legal but I do think that sharing this information with a pharmacy that I don't want to use is, 'Off'/ bad practice/ illegal?
Any ideas?

OP posts:
ShweShwe · 13/04/2018 21:58

Log it with 101, get yourself a free half hour with a lawyer and open a bank account ready for all that compo that's not coming your way.

Laurilee · 13/04/2018 21:59

@SilverHawk my prescriptions never get sent to the one attached to my GP. If the GP surgery sent every prescription they wrote in a day to one small pharmacy they would be inundated. Just contact the GP and let them know the issue. It really isn't a big deal. Think you need to let this one go OP.

PerfectlyDone · 13/04/2018 22:00

Have you addressed this with the surgery yet?

Contact them and speak to the practice manager.
It is impossible to comment on how 'bad' a mistake this is without knowing more about the processes involved.

DD43 · 13/04/2018 22:01

What is so bad about your script going to a pharmacy?

Original poster
SilverHawk · 13/04/2018 22:03

Laurilee, it's okay, just feeling grumpy.
I do realise it's no big deal.

OP posts:
toastedbeagle · 13/04/2018 22:03

I'm a GP and I confess prob 50% of the time I would miss this.. if you have a nominated pharmacy then it just goes electronically rather than pops out the printer. Sometimes if you are "signing" them electronically is just clicking a mouse, and if you press it quite fast then they can go before you've seen them!

It's not a conspiracy, it is just the reality of having to process hundreds of scripts a day.

SinkGirl · 13/04/2018 22:03

Call the practice and nominate the pharmacy you actually want to use. Ask them if it can be reissued to the one of your choice, given that you asked for it to be possible to collect it (although if you had to go down there to collect it, that’s really no different to collecting it from the attached pharmacy, if that’s where they’ve sent it?)

ShotsFired · 13/04/2018 22:03

OP doesn't need to justify WHY she wanted to pick it up/not have it sent to the pharmacy, the fact is she specified x but the process fell over.

This sort of mix up is actually useful as it means the surgery has a process that isn't working and needs tweaking now it's been identified.

Nobody's baying for the prescription sender-er's head on a pile, just that options offered are adhered to. It's the bedrock of systems working well.

Original poster
SilverHawk · 13/04/2018 22:08

I don't want local friends daughters etc ( that gossip like mad) knowing what I need.

OP posts:
PerfectlyDone · 13/04/2018 22:08

Yes, it is important for both the OP and the practice to find out what went wrong: human error or a systematic failure.

Speak to the practice. I really don't think that 'logging this with 101' and contacting lawyers in the first instance is the most constructive way forward.

Original poster
SilverHawk · 13/04/2018 22:11

Thank you ShotsFired at least you get my point. Process has failed.

OP posts:
UnicornRainbowFluffball · 13/04/2018 22:17

Do you normally pick it up in the surgery? Our in house pharmacy is only for those who live over a certain distance away so they get made up straight away. Anything else gets to sent to the other pharmacy. We can't choose which one it goes too.

Coastalcommand · 13/04/2018 22:19

Wow, you really are feeling grumpy. YABU.

JeNeBaguetteRien · 13/04/2018 22:20

The pharmacy staff should absolutely not be gossiping about anyone's medication, but doesn't mean it couldn't happen.
Depending on the medication there are many reasons why you might not want a prescription delivered to a pharmacy where you know some people who work there.
At least the GP surgery can now review the process.

Tistheseason17 · 13/04/2018 22:24

Simple call to your GP practice to nominate the surgery of your choice or remove the surgery they have linked to you.
5 minute job if you call after 10am when it's quieter.

Tistheseason17 · 13/04/2018 22:25

*pharmacy , not surgery, doh!

Passmethecrisps · 14/04/2018 01:19

Many moons ago the pharmacy local to my surgery was hideous - full of gossipy women who made loud jokes about your condition in front of other customers or judge comments. I avoided that place like the plague. So I can see there being reasons to not want a connection.

BackToTheFuschia7 · 14/04/2018 02:55

Of course YANBU.

Not sure why the hard of thinking are struggling to understand that some prescriptions might be sensitive enough that you’d like to collect them and have them processed by someone you don’t know.

CircleofWillis · 14/04/2018 03:18

I absolutely agree with back to. One of the mums from my daughter’s class works at our local pharmacy and I wouldn’t want to have to collect worm powder or know when I am pregnant etc.

Oldsu · 14/04/2018 03:41

Your GP is NOT allowed to nominate a pharmacy without your consent this will tell you more about it psnc.org.uk/dispensing-supply/eps/patient-nomination-of-a-dispensing-site/nomination-and-patient-consent/

And its difficult to get the link removed our GP seemed unable to do that even when they had a request in writing, DH uses Boots who are crap, sent him texts for prescriptions he had months of supply whilst not sorting out the one he is not allowed to stop taking, without having to email his GP, he got paper prescriptions for one month and then the next month back came the texts from Boots, its been a nightmare.

Personally I cant and never will use the electronic service because of my work, I don't work where I live so local pharmacy is no good, and I work over 2 sites and am not always sure what site I will be on, so having one near my work is no good either

JustPotteringAround · 14/04/2018 03:53

Who owns the pharmacy? There is a massive issue with GPs directing prescriptions to pharmacies that they own.

Sleephead1 · 14/04/2018 05:59

so I work in a surgery is imagine human error but what we find is sometimes a patient uses a pharmacy and that pharmacy signs them up for electronic prescribing so when the next script is issued the patient is signed up so unless we change the setting to print at surgery it would go to the pharmacy. Could that have happened? if it's a completely random pharmacy you have never used I really don't know all I can think is someone has signed you up in error. I'd speak to surgery as you can see who did it and when so hopefully you will be able to find out what's going on

TammyTheWife · 14/04/2018 06:44

Are you suspicious there is some sort of plan between surgery and pharmacy?
There probably is an arrangement between the pharmacy and the surgery that prescriptions are by default sent to them.

YreneTowers · 14/04/2018 07:40

There are signs in my pharmacy stating that patients have the right to choose which pharmacy they use, and that they shouldn't be pressured or forced to use a particular one.

fantasmasgoria1 · 14/04/2018 08:16

I went to pick up a script from my psychiatrist only to be told we have posted it. They never normally post it and I asked them not to in future. It still has not arrived so I am without medication and going to have some withdrawal over the weekend. They should always adhere to what you have instructed them to do.

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