I’ll try to be brief:
I signed a contract for my flat, all bills included, including wifi.
During my tenancy (now a rolling contract) a new landlord and letting agency took over. My contract was passed between agencies and I was told I didn’t need to sign a new one.
However, since the change, my internet has been cut off. The letting agency says that the landlord is refusing to pay it and there’s nothing they can do. The landlord says that they were unaware of my contract when they took over and are already paying my gas and electricity as a ‘goodwill gesture’. They say they could be making more money on the flat then they do, and are already ‘taking a hit’ for allowing me to remain in the property.
I’m upset because I am a phd student on very low income and I am spending a fortune on mobile phone data to tether my laptop and write my thesis.
I’m not sure who has the upper hand here. While I have the contract saying that internet is included, should I just be glad the new landlord hasn’t given me notice to move out or made me sign a new contract for a higher price?
Thanks! (Sorry for the boring question! Phoned citizen’s advice but they weren’t much help!)