to think I'm not being hysterical over this

[postopener]

So informed tax credits that my partner had moved in to my address in January, had no letters and thought this was odd so gave them a ring to find out they haven't used their brains and have used my partners last registered address (which happens to be his ex's!) and has sent all our post to her !

Just for a bit of background , me and my partner are one year into a 5 year restraining order that got granted to us in criminal court as she was stalking us. (dead mice posted through the door, malicious social services and benefit fraud reports, dyed her blonde hair brown and wore green contacts to match me, moved her children to the same nursery as my child , sat outside my house for hours on end , cut all the flowers in my garden, would pop up in random places , keyed my car , had pictures of me and my partner that we didnt know had been taken as the background to her iPad, phone etc the list is endless)

Aibu to think that she's definitely opened our post and I'm not being "hysterical" like the woman at tax credits suggested and that it is their fault and actually a massively breach in data protection?

No, YANBU!!!

No - report them to the information commissioner. Veey bad practice even without your additional circs. And make a complaint about what was said.

That is shocking. Definitely do not let it drop.

YANBU at all. Shocking.

But if you called tax credits then presumably they would need to check with your dp that he had actually moved, hence the letters to his last registered address? Otherwise anyone could say someone had moved. Bit like when you get a text or email saying your password has been changed and checking it was legit.

YADNBU

usually post going to an incorrect address due to a mistake is returned to sender so there’s no major impact. HOWEVER in your particular situation there’s a major impact. They need to take your individual circumstances into account in their response. And that includes not calling you hysterical, although they shouldn’t call anyone hysterical.

Why wouldn't he redirect his mail?
I don't think this is a data breach.
YABU, but I can understand why.

thirsty if they needed DP to get in touch they should have told OP to get him to call them not said “okay” when she called to update them.

And any post sent to an address they’ve been told is not valid should not have any personal information on.

Why wouldn't he redirect his mail? Few years since I did this but when I did they wrote to me at the old address to make sure it was me making the request. Don't know if they still do that but if they do it wouldn't work for him probably.

Have they sent your mail or his mail to the address?
Why didnt he redirect his mail?

Did your DP confirm his change of address himself with the appropriately required communication (whatever they stipulate) otherwise I cannot for the life of me see what they did wrong sending him information to his unofficially changed address.

I think it depends how it works. I assume your DP was on his ex's tax credit claim? In which case, he would need to have closed that case to be able to open a new one, I think? I am not sure that the system would necessarily make the connection and move him over.

He also needs to have taken responsibility and had his mail redirected, doesn't he?

The ex is stalking you but you know what is on her screensavers?!

So informed tax credits that my partner had moved in to my address in January you told tax credits he had moved, did he speak with them?

ohreally the police told us that when they had a warrant to search her house and confiscate her tech items for investigation

My partner was on her claim but they've been split up 3 years and know she claims income support as a single person as it was part of her defence in court , my do has not been on a tax credits claim until moving in here.
He's self employed so HMRC have his business address and all his HMRC atuff goes there and i gave them his phone number when i rang up to tell him he's moved in so i really don't know why they've pulled an address from 3 years ago!

They've sent post addressed to both of us there

Yanbu. Or hysterical. They've fucked up. Surprise.

Hope you're ok and don't suffer from it.

I assume he had another residential address between leaving her 3 years ago and moving in with you in January so very very odd for tax credits to send stuff to that addresss-especially addressed to you too when you have zero connection with the address.
YANBU even without the extenuating circumstances

I don't understand why if you tell them that you've changed address, they will send post to your old address? Isn't that like telling someone you've changed your mobile phone number and them ringing your old one to confirm? Have I got the wrong end of the stick?

And the end of the day OP, I think YANBU. They've made a cock up and the way you were dealt with sounds awful as well. I'd ask for copies of all the correspondence that was sent to the wrong address and go from there. Hopefully there's nothing in them that the ex can use against you.