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To be annoyed with Tesco and their home delivery

25 replies

PeachyChocolateEClair · 09/05/2007 12:08

For losing most of my items on my delivery and not being able to tell me whether thwy willredeliver? Lady on phone says they'll wait for driver and then decide whether to redeliver (they won't usually).

I can't get to the supermarket myself, there's no bus to tesco from here, can't drive atm because eyesight is bad, and Dh can't take me as he only got back from work 9 am, up at 4 then ahs to be back off again at 6 (back shifts atm).

Most of the foods I need to feed the boys are in there, and the stuff for the cakes I promised fort he school fayre. And indeed to make with ds3.


£4 the delivery cst me, redelivery another £5 as next space they ahve is weekend .

OP posts:

chocolatebirdy · 09/05/2007 12:09

No, i would be very unhappy with them too!


vimfuego · 09/05/2007 12:10

Why do you have to pay for redelivery if it's their mistake?


munz · 09/05/2007 12:10

ring again this is their fault, they should refunud you/not re charge you.

you ahve every right to be pissed off yes. the driver should redeliver before the 2 hours are up as long as it's in the van.

when I ahd this problem he came back within half an hour.


KathyMCMLXXII · 09/05/2007 12:10

They lost half your stuff but they want to charge you for the redelivery? That's appalling.


SugaryBits · 09/05/2007 12:10

YANBU. Demand they re-deliver today!

How was your weekend away btw?


PeachyChocolateEClair · 09/05/2007 12:11

They say as long as they refund lost items, thats the end of their responsibility. Had this once before, that happened then, but only 2 items, this is a few bags full- 15 items.

Driver not answering his phone so they can't ask him to check.

OP posts:

scatterbrain · 09/05/2007 12:12

Surely the least they should do is refund the delivery charge - have you made a fuss ?? I find that you onloy get anywhere by making a fuss - ring them up and tell them you have npo food for your children necause oif their mistake - and you cannot get to the shop !

Tell them you must have that missing food today !! It IS possible - but you will ahve to make a fuss !


PeachyChocolateEClair · 09/05/2007 12:12

SB- fabulous, really loved it. And you?

OP posts:

Pamina · 09/05/2007 12:13

This reply has been deleted

Message withdrawn at poster's request.

SugaryBits · 09/05/2007 12:14

We didn't go Peachy, my DH eneded up in hospital with menengitis so we had to cancel. I have rebooked for August B/H.
Was the site nice?


melpomene · 09/05/2007 12:15

They should refund the first deliver charge and not charge for the second delivery. I've had the saME thing happen, and they refunded the delivery charge. On another occasion, about 12 items were 'not available (and not substituted) and they agreed to refund the delivery charge to compensate for the hassle it caused.


PeachyChocolateEClair · 09/05/2007 12:17

OMG SB- is he OK??? Poor lad

we've rebooked for June it was so nice. did rpefer christchurch to bracelands in the end.

make sure you go for Sunday lunch at the Saracens Head in Symonds yat if you can- great kids meals and a beautiful view (get there early for a table or book)

Hugs to you and ds XX

OP posts:

PeachyChocolateEClair · 09/05/2007 12:18

I used to rpefer Sainsburys, they don't deliver here, neither do ocasdo- Tesco or Asda, Asda worse than useless ime.

I cant cause a nuisance as the lady on the phone has passsed to store amnager who won't talk to driver until this evening, and she can't give me hs number!

OP posts:

WanderingTrolley · 09/05/2007 12:24

If I even begin to recount my stories of Tesco Online Hell it will bring on a attack of rage, resulting in my punching the pc.

On a lighter note, a Tesco van nearly killed me a month ago, swinging around a blind corner at 3pm near a school, with the driver hooting, revving and scowling and, if my lip reading skills are right, saying "Futting move you stupid gunt."

Starvation becomes a considerable option if you have to rely on Tesco ime.


KathyMCMLXXII · 09/05/2007 12:25

Bloody Tescopoly - sounds like it's time to plough up the garden and start raising pigs.

And when everyone is doing that and Tescos goes bankrupt it will serve them right.


KathyMCMLXXII · 09/05/2007 12:26

My Tesco online story is when they failed to deliver my order 3 times and on the third time denied all knowledge of the order. However, strangely enough, they turned out to have debited my credit card three times.


batters · 09/05/2007 12:47

This reply has been deleted

Message withdrawn at poster's request.

Leander · 09/05/2007 12:58

Demand to speak again to store manager and make a big fuss, demand thry send out the missing items now.If you shout loud enough they will redeliver.When it has been sorted put your complaint in writing and you will get a voucher.


potoroo · 09/05/2007 13:02

I'm with the other posters. If they ever leave anything off, I ring and make a fuss and get the delivery charge dropped.

Actually you don't need to make too much of a fuss, just be firm and polite and keep saying something along the lines of 'I am not happy with this'. DH is an expert at this.

If they ask 'Is that OK?' don't be tempted to say yes, just say no!


Littlemissbusy · 09/05/2007 13:25

I think you've been getting a raw deal. I've actually just unpacked my Sainsbury's delivery - delivered probably by the nicest delivery man in the world! I really think the service must vary by area.
I alternate Sainsbury's & Tescos so I get the best of both of their best deals! Sainsburys delivery charge used to be £0 on Mon - Thurs if you spent over £70. It's just gone up to £2.50 now, which I think is fairly great for having it all picked and delivered. Whenever I've not been happy with anything from Sainsburys or Tesco delivery - I've phoned, and it's been sorted straight away - although when something's missing, they will only ever refund it - they won't come back to your house with it. Of course, this only happens when it's an item you really really need for that evening, so you have to go out to the shop, which is exactly what you were trying to avoid in the first place......

I did have to insist once that my delivery charge was refunded as they were half an hour late - which Tesco claimed was against their policies. However - I made the point that had I have been out during a slot I'd arranged, then they would have charged me again to re-deliver, so if they miss their slot, they should pay!


PeachyChocolateEClair · 09/05/2007 14:06

And they stillca n't tell me whats happening

Really p'd off as I have no choice but to use them except when Dh on a day off (which arn;t regular so not always possible).

And Dh will have no food to take to work tonight

OP posts:

munz · 09/05/2007 15:07

on your behalf, I'd demand the whole lot for free - my MIL tells me that if you get something which isn't right that's their fault, they give you the refund and then also the item for free - can't remember what she told me she had.


MellowMa · 09/05/2007 15:24

Message withdrawn


PeachyChocolateEClair · 09/05/2007 15:57

LOL MellowMa0- typically the GreenandBlack choccy spread ( as for school chocolate tombola ) was in the lost stuff.

Just had a call that it will be delivered at 9 tonight. So all sorted but no aoplogy. Oh well!


OP posts:

Elasticwoman · 09/05/2007 17:03

I find Sainsbury's is generally a better online service than Tesco, although Tesco can't be faulted when I go in person.

I had an Ocado shop this week because they offered me £10 off and there's no delivery charge if you spend over £70. For the first time, there was stuff missing - usually, their online service is the best (because most expensive). However, I was very excited to receive lots of freebies - fabric conditioner, laundry liquid and Green & Black's chocolate. Once I'd got over the excitement however, discovered they were the tiniest sample packs ever. Heigh ho.

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