To be raging about this?

[willisurvive3under2]

I need to be told if this is really bad or if I'm just hormonal and should get over myself.

Had an appointment today at 1.30 (beauty related, not life or death stuff). Also had to take my car in for a safety recall. Have just started Mat leave, so decided to do that today to get it out of the way. Lady on the phone tells me it'll take 30 minutes. Book car in for 11.30. This will give me 2 hours including parking and walking to my appointment. Despite the car people taking my car away at 11.30 on the dot, 12.20 comes and there's no sign of it being finished. I enquire and get told it'll be a few minutes. At 12.40 I enquire again - 'a couple of minutes'. At this point I've told 2 different people I really need to get going as I have another appointment. They all apologise. I finally get my car back at 1.15 and I'm late for my appointment - only a few minutes but I hate being late and there was a risk that the therapist wouldn't have enough time.

AIBU to be really annoyed? I since got a phone call to say there's a second recall due for my car and I need to go back in. WIBU to kick up a fuss and ask that they collect and return the car from my house at a time that suits me? The dealer is on an industrial estate and I can't really go anywhere while they spend hours on the car.

I'm 33 weeks pregnant with twins and I can barely walk, so I wonder if I'm just being over sensitive.

I know the beauty appointment might sound trivial to some, but I was looking forward to a rare treat on a rare child free day, which turned into a bit of a stress because these people were so unprofessional

Sorry, yes you are being oversensitive. Hope your beauty appointment was lovely 😊

On the basis that you are pregnant with twins and that they messed you about today I think it would be reasonable to call the manager and ask either for a courtesy car or for them to pick up and drop off.

I always find dropping car off with a “call me when it’s done” approach much less stressful alround. They can rarely start on it as soon as you drop it off

I don't think you were over sensitive, I'd be really pissed too at them constantly promising 'a few minutes' then taking almost an hour longer.
Inefficiency and general incompetence is so common though, but beyond frustrating.

This would have hacked me off too. "A couple of minutes" should mean a couple of minutes, not an hour. They should have either said they didn't know how long it would be, or told you the correct amount of time, so that you could have made other arrangements. Next time I would book nice treats on one day and functional jobs on another so you don't have this stress again. Hope your treatment was lovely and soothing after all that! X

I loathe Garages for this very reason... just tell me how long.. don't lie to me ffs .. I hear you OP

I would have been pissed off too, I agree with asking them to collect and drop off.

YANBU

I wasted an entire day off because of a garage lying about an MOT, I was fuming and have been telling everyone who asks not to use them.

It's the worst customer service you can do, people much prefer to expect the longest wait and be pleasantly surprised than waiting around for nothing. If they tell you it takes 4 hours, you organise yourself, lying is unprofessional and unacceptable.

I’d call them back and tell them you want a courtesy car dropped of at your house and they can collect yours at the same time. Then if they faff about, you can still do what you’re planning to.

Last year my ‘minor’ service took four hours. I was told about an hour and wandered off to the shops, returning after an hour. Three more hours later I was still there. No information, nothing at all from then.

Tomorrow it goes in for a major service. I have told them today that I need itvback by the end of the day. I won’t hold my breath.

Meh...it was a bit of an inconvenience, not worth “raging about”

I would have sent the car in on a day it was not needed, but it’s done with now, still no point being enraged.

That's the thing - if they'd told me they needed it for 24 hours, I would have got a lift back and got organised accordingly. Agree about it being really bad customer service - overpromising and underdelivering! I work in a completely different industry but we regularly tell people it will take around 24 hours longer than we know it does. Everyone is always pleasantly surprised!

I had a feeling it was going to go wrong, but I won't waste any more of my hard earned down time with these people. Will phone in later/tomorrow and see what they can offer re: the next recall! Thanks.

I'd kick up a stink tbh, they knew it was booked in, what they had to do and told you it'd take half an hour, so totally in the wrong to keep you dangling for over an hour extra, and for a recall! BAH!

No doubt they were prioritising more profitable custom and are trying to skimp on the "unpaid" jobs

Don't be annoyed! It only hurts you, not them. But do ask them if, in compensation for the inconvenience, they wouldn't mind picking the car up and delivering it - surely they can do this for someone who is pregnant with twins?

This is a stupidly obvious question (apologies) but do you have to use the same garage? I can use any one in the brand from which I bought my vehicle. Is there a better-located place you could use?