I'm on a Friday-Monday holiday at a caravan park with the DC and since last night we've got no running water including water to flush the toilet. Someone from the resort team came out last night, said our pipes are frozen and they'd drop some bottled water off (but haven't) and that there's absolutely nothing can be done about it. No alternative accommodation offered, no other toilet available (there are toilets in the entertainment centre but it closes at midnight and doesn't open until 9am), and none of the promised bottled water delivered.
We're probably going to go home today once all the DC are awake and I get us packed up.
Obviously they don't control the weather but AIBU to think the holiday park should be better prepared than this? There is no lagging on the external pipework and no skirt around the bottom of the caravan so the bare pipes are exposed to the elements, there seems to be no process in place for dealing with these problems when they arise such as access to an alternative toilet and delivery of bottled water, official advice last night was to boil the kettle a few times and pour it down the plughole to see if that melts the ice (when I don't even have running water to be able to fill the kettle in the first place!)