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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think a full refund should have been offered

303 replies

wowzawoo · 17/03/2018 16:28

I picked up cake today for DC birthday party - looked gorgeous but it stunk of smoke! The house smelled too but I thought maybe the cake would be okay - but when I checked at home it really smelt strongly.

I messaged the lady and said I thought the cake was wonderful looking but I wouldn't eat it or serve it because of the smell of stale smoke and asked for a refund also said happy to return the cake to her.

She has apologised and said no one smoked around the cake, she said she would refund my money minus the deposit.

Now, I am okay with this because actually I feel sorry for her, clearly she doesn't know how bad her house smells and then in turn the cake. But really I feel she should have offered a full refund.

Aibu to think this? Every time I look at the cake I feel sorry for her and then doubt my thought that she was being unreasonable to, one sell a cake like that and two that she should have offered a full refund.

I am out of pocket because I have lost the deposit and had to go to a supermarket and buy another cake.

Seller sells through FB page and has five stars!

OP posts:
Willow2017 · 20/03/2018 00:20

it would have taken an awful lot of smoking around the cake to make the actual cake smell of smoke

It really wouldnt if she and others were smoking in the kitchen, if she didnt wash her hands properly after smoking it would be on her fingers being pressed into the icing etc and if the cake was sitting in the kitchen where people smoked the icing would absorb the smoke. Its not difficult to comprehend!

derxa · 20/03/2018 06:33

Its not difficult to comprehend! For me it's very difficult to comprehend. This thread is like an irritating itch.

LimonViola · 20/03/2018 08:30

Even washing your hands doesn't get rid of the smell.

As an casual smoker (well, off and on for several years but luckily never developed a full blown addiction and quit two months ago, yes I know early days!) I had plenty of opportunity to see how having even the odd cig made me smell, one cigarette would make my fingers smell for 24 hours easily despite multiple hand washings. So for the times I was smoking full time (5-10 per day days on end) yes, i stank. My hands were never free of the scent. And it's much more noticeable when you don't smoke, the scent on others. I walked through a crowd of smokers on Saturday night, once, come Monday morning my OH asked me if I'd smoked as my hair smelled so badly of it!

I'm surprised by people who manage to smoke secretly as the smell is a dead giveaway.

Anyway OP I believe you. Pretty amused/saddened by the hordes of posters who'd rather question your honesty than just go with the AIBU. I swear people will be contrary for the sake of it here!

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