I'll try and keep it brief!
I've posted previously regarding this a while back.
I live in a GF flat.
My neighbour got a dog and it barks every evening and every weekend. It's loud.
I'm out at work during the day.
I complained to her Housing Association.
I then had to complain about their lack of response and promising to update me at certain times and then not bothering.
This started at the beginning of December.
I initially asked if the tenant had permission to have the dog, as it was a flat and it was a Labrador and there is not enclosed outside space.
It was confirmed that she did have permission.
So I made a further complaint saying that their decision was causing me a disturbance and I also had concerns regarding the dog as it literally gets a five minute walk around the communal area to do it's business on a lead.
So far, I've had every excuse and diversionary tactic under the sun.
'We're monitoring it' - I asked directly what they had done to monitor it. This question has been dodged at least 4 times. I remind them in every email that I'd asked how they are monitoring it. They ignore me.
They say 'The requirement to have a dog is to have a door directly from the flat' The actual policy states 'make sure your garden has a fence to stop the dog escaping. You must have direct access to your garden or the street' The only direct access is onto communal grounds, not a private garden. The communal path now has dog poo on it. The communal bins have dog poo all squashed into the bottom and there is a pile of poo bags (filled) piled up on a wall at the front of our flats (obviously picked up with the monitoring - not!) I'm now paying service charges for grounds maintenance which is now a dog toilet.
They said 'Don't worry, she's moving' - I waited over 2 months and she didn't move. Now they will not acknowledge that they said she is moving.
They have suggested I involve the Council dog warden and EHO - I've said that I'm making a complaint about their poor decision to let someone have a dog in a flat that is unsuitable, so why do I now have to contact Uncle Tom Cobley and all to get the situation resolved.
They've said 'We haven't had any other complaints' - I've asked what are they inferring? Why would anyone else complain when I'm the only person who has their front door opposite her? They may as well have said I'm a liar!
They've said that enough evidence needs to be provided to take the matter to court. I've said, so it's ok to make a quick decision with no thought involved to let the tenant have the dog but now it will need a massive court case to resolve the issue.
It just goes on and on.
The latest time I contacted them after a miserable weekend again, they gave me diary sheets to fill in. I've filled in 8 days worth and there are hundreds of entries for 8 days. As soon as I handed them in, they asked me to do more. A delaying tactic no doubt. I will be writing these diaries for months if they get their own way!
It took them over a month to finally respond this time and I went ballistic and made a formal complaint. I've now got people emailing (I said I would only take emails from now on for evidence) left, right and centre.
They're all dreadfully sorry about what has happened but then give me a list of things they can't do!
Her housing officer received the diaries last week but is going to visit her next week! No rush then.
AIBU to think they are completely toothless and pandering to the tenant?