Inspired by A & E thread - started me wondering about other job roles and all the unseen work that goes on
For example when I worked in retail a lot of time was spent on things other than direct contact with customers such as dealing with deliveries, stock control, cleaning, arranging finance, refunds and repairs, telephone enquiries, paperwork etc
Often customers would arrive 1 minute before closing expecting full service without thinking after they had already made you late you still had to cash up, deal with paperwork, set alarms, lock up and go and do banking
In my current job we spend about a quarter of our time with clients rest of it goes on travel, planning, answering calls, emails and letters, all the paperwork and management - need to document everything we do, promote services, liaise with other people etc etc