Is it me or the hotel who is BU?

[snash12]

Bit of a long story. I’ll try and keep it short!

I booked a two night hotel stay in Amsterdam for last Thursday to Saturday. It was a no cancellation deal where I paid a bit less but you cannot cancel (you can but it’s 100 % cancellation fee).

On Wednesday evening I got notification from the airline I was booked with that my Thursday flight was cancelled due to severe weather. Fortunately they moved our booking by a day so we were to fly out Friday and come back Sunday.

I immediately called The hotel and told them what had happened, said sorry but I would be arriving a day late and could I please book (and pay for) the night of Saturday.

I reiterated I would not arrive on Thursday as planned and confirmed I would still like a room for the second night of my pre paid stay. I was told no problem.

I paid on my card over The phone for th additional night.

I gave my card on check in again and paid a 120 Euro deposit for any misc items and told this would be refunded on departure.

I used express checkout and then shortly after my card was charged again.

In total an additional 205 euros was taken to my account.

I queried this with the hotel and after a couple of emails back and forth they say as I didn’t arrive on Thursday as originally planned the whole booking was cancelled and on departure on Sunday I was charged for a two night stay.

Now, AIBU because I paid a lower rate and no cancellation allowed?

I called Them specifically to ask otherwise I would have known it would cost this much more.

Any advice?

It's worth getting one of those annual multi-trip ones, they're not that expensive and with the shit weather we're having these days...

But I think the hotel should not charge you a fourth day, when you only 'spent' 3. They've effectively charged you twice for the middle night.

I think the hotel was in the wrong here as you didn't cancel the booking only didn't arrive for the stay but the room was still booked. I would leave them a bad review on Trip Advisor.

Similar happened to me last year, booked an an hotel for 3 nights, my international flight ended up being delayed and with the time zone difference it meant I would now arrive a day later than my original booking, emailed the hotel to tell them of the situation and they ended up replying that they would actually have to cancel my booking and would keep the entire amount but I could re-do a booking for the 2 nights as long as I paid again, ridiculous considering I had already paid for those 3 nights and was just asking to do the check-in on day 2 instead of 1. Needless to say I told them where to go but I am still furious just thinking about it, so YADNBU, OP!

The hotel is being very unreasonable as you let them know you were arriving a day later so they shouldn't have cancelled the whole booking.

OP Even with the snow this week we've had to get people to call booking.com. It's to do with commission so that everything matches up for both companies. It sounds as though they're charging the first night because they'd still have to pay commission on it. They should've asked you to contact booking.com & tell them that they'd okayed the date change without penalty