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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Help me sort out a tenant kitchen conundrum

30 replies

Crafters · 05/03/2018 10:08

I am letting out a small flat. It has a built in gas hob in the work surface and a microwave oven. A tenant moved in a month ago and part of the terms were that they wanted an oven fitting within 3 weeks. The property is fully managed. I went to John Lewis before they moved on and ordered an oven to be delivered and gave the property manager the delivery date. I also informed the property manager of the fitted hob and said an engineer/ carpenter would need to go round to remove that and fit the new oven. This is all on emails. I gave the manager all the order details.

The property manager called John Lewis and changed the order for another date to suit the tenant (fine). John Lewis tried to make the delivery for the new slot and neither the tenant or the manager was there to receive it so it went back and was a failed delivery (I don't live near the property).

In the meantime the property manager called me and said "oh there's a gas hob there we can't fit the oven!" I was baffled as we had had this detailed conversation over email about the issue.

The cost of the oven has now been refunded to me by John Lewis as the property manager told them the appliance was not suitable as it had to be integrated Hmm

AIBU to just buy a decent table top oven and forget trying to fit a full new one when there is a fully working 4 ring gas hob and removing that and fitting a new oven in its place has become a total nightmare?

OP posts:
SweetMoon · 05/03/2018 10:12

No you need to bollock your property manager, reorder the cooker and make sure they are there to receive it with a qualified person to install it.

wink1970 · 05/03/2018 10:13

I'd say you were being slightly unreasonable; you agreed to the terms & let's face it, table-top ovens aren't the same as a proper built-in appliance and will take up what I presume is valuable counter space.

The other side is that your property manager needs a kick up the arse, and the tenants need to be there for a delivery when they have changed it. I'd ring the PM not email them, then follow up in writing if necessary.

Eltonjohnssyrup · 05/03/2018 10:13

If they specified they wanted an oven I don’t think a table top oven would cut it tbf. I have a gas hob with an electric oven underneath fitted by JL so can’t really see the problem.

turnaroundbrighteyes · 05/03/2018 10:13

Yes.

Contact property manager and say "As per emails of xy and z date" take top out, fit new oven. As you have cancelled prior one you now have a budget of £x to get it sorted within x time". Then contact JL and ask wtf they cancelled your order on the say so of a 3rd party...

Original poster
Crafters · 05/03/2018 10:17

@Eltonjohnssyrup can you link to an electric oven I could have fired under the gas hob? That would make life a lot easier.

OP posts:
Tink2007 · 05/03/2018 10:19

Our oven is electric and we have gas hobs.

19lottie82 · 05/03/2018 10:22

I have a gas hob with an electric oven in my home, as I do in my rented flat. Never heard of it being a problem before?

Why not get a local electrician to supply and fit one?

wombatron · 05/03/2018 10:22

We also have a gas hob and electric oven. Sounds like property managers are being a bit on the lazy side with it to be honest - you're paying good money for them to manage this, push back till they start doing their jobs. I also wouldn't change any more delivery times around the tenant. If the property manager has agreed to be there, hold them to it. The tenant will have to be a bit more flexible.

AuRevoirAdios · 05/03/2018 10:26

We have integrated gas hobs and an electric oven like this one: www.myappliances.co.uk/prod/Single-Electric-Ovens/art28743-60cm-static-oven.htm?gclid=EAIaIQobChMI18m66vvU2QIVFijTCh259g0FEAQYAiABEgJ4F_D_BwE - it just plugs in or you can have ones that are fitted into the mains by an electrician but your easiest option is one like this.

Viviennemary · 05/03/2018 10:29

I think it would have been easier to have told the tenant in the first place that those are the facilities of the flat take it or leave it. The agency should have advised this before they agreed to accept responsibility for the work.

Organising deliveries and workmen can be a nightmare at the best of times. And the tenant and agent didn't help by not being there when it was delivered. I'd be tempted to tell the tenant that sorry things will have to stay as they are. Because presumably there is nothing in writing. Sometimes bending over backwards to help people works against you.

Original poster
Crafters · 05/03/2018 10:32

@Viviennemary it is in writing it was part of the terms. Not that they've made it easy.

@AuRevoirAdios that looks like a great option so I could leave the job as it is and have that fitted in underneath?

OP posts:
kubex · 05/03/2018 10:43

I also have a gas hob with an electric oven underneath. The property manager is being ridiculous!

TheJoyOfSox · 05/03/2018 10:46

I have a whirlpool electric oven under my gas hob. I don’t think they need be a particular type to fit under a gas hob.
I’ve just been looking for a replacement (oven and separate hob) the oven I like was £99. From b&Q , but you can’t just leave your tennents with no oven.

eleanorelephant · 05/03/2018 10:50

Yes, yabu. They wouldn't have taken on the property if you hadn't agreed to getting them an oven. I bet you've got an oven at home.

You need do the necessary to get it sorted for them asap.

chemenger · 05/03/2018 10:52

I sounds like you ordered a cooker (ie hob and oven together) rather than an oven. We also have a gas hob and en electric oven.

swivelchair · 05/03/2018 10:55

But you need the right carcass don't you? I too have an integrated electric oven under a gas hob - but I specifically designed the kitchen for it, with an oven carcass in that spot.

I must admit, when I re-fitted my kitchen prior to renting out, I removed the integrated stuff and put in a cooker too - it's just a lot easier to deal with if there's an issue.

swivelchair · 05/03/2018 10:57

I guess that what I'm saying is that I think it's an absolute pain anyway, so the chances are it's going to be easier to just cut out that whole section and put a cooker in, which is what OP wanted, and thought she'd explained.

Is there any way you can go there for a couple of days and just get it sorted? Your property manager sounds useless.

Original poster
Crafters · 05/03/2018 11:02

@swivelchair I'm paying the property manager to deal with this though.

I've tried my best to sort this out but the tenant changed the delivery slot then went out when it was due to be delivered! I'm not "leaving my tenant without an oven" this has been paid for for weeks and the originally delivery date was two weeks ago.

I think an electric oven fitted in under the hob could work best I'm going to look into that but will need a carpenter to sort out the unit it will sit in.

OP posts:
swivelchair · 05/03/2018 11:04

The property manager should have a list of professionals they can call to look at this and quote (although in my experience they never hurry to do so) - if you're happy with that, and the property manager will understand and facilitate, then fingers crossed it can all be worked out.

unfortunateevents · 05/03/2018 11:06

It's not the tenant's fault, if the agreement was that the property manager (who presumably is being paid to look after the property) would take delivery, then there is no need for the tenant to be there.

Are you sure you ordered the correct item? If the kitchen doesn't have an oven at the moment, then presumably it won't have a cupboard carcass to fit the oven into? Either you ordered a free-standing cooker which goes on the floor in an appropriate space (is there space for the oven?) or you ordered an integrated one which needs a surround - unless you bought one it is unlikely that in a small kitchen there is a useless cupboard just sitting there waiting for an oven. What the property manager is saying seems quite correct in this instance.

JaneEyre70 · 05/03/2018 11:18

You need a housing carcass for an oven, it can't just go in a normal cupboard. And presumably you need the wiring. You need a special feed for an oven, not just a normal socket. How on earth does a kitchen not have an oven in it??

Original poster
Crafters · 05/03/2018 11:19

The agreement was that the tenant would take delivery he chose the time slot.

OP posts:
Viviennemary · 05/03/2018 11:29

I hope things work out. But I don't think it's usually the property managers job to arrange for alterations as this one is. It's usually to arrange necessary repairs to the property. Like leaks or broken appliances. The tenant is in the wrong because he broke the agreement by not being in for delivery. If the hob is fitted into a worktop over a kitchen cupboard say then presumably there isn't a casement for the oven to go in. So alterations to the kitchen will need to be done. It's a headache. You have my sympathy.

BikeRunSki · 05/03/2018 11:29

I’ve have a gas hob and electric oven. It’s completely normal. I’d it helps. We recently replaced and elderly Zanussi oven with a Bosch.

Viviennemary · 05/03/2018 12:17

@Bike Do you mean gas hob and electric oven in one appliance.

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