So what other jobs have been created? Seriously unless you have more customers this can not be true. The same jobs needed doing before as need doing now.
crunchymint Incorrect. Self service kiosks are only introduced in McDonalds changing over to the EOTF system, which all UK McDonalds are in the process of doing.
On the old system, you have five tills, so five counter staff. Each of the counter staff was responsible for all the orders they took, meaning they did drinks, fries and assembly themselves. It was stressful and chaotic.
On the new system, everything is split into sections (drinks, fries, tills, order assembly etc.), so you now have one permanent till person, one flex till person, at least one expediter, three on order assembly, two in drinks, one on fries and when it’s busy you also need a presenter and a fry batch cooker.
So that’s double the number of people you needed before, and that’s only counter staff. That doesn’t include kitchen, lobby or managerial staff.
Oh and yes, with the introduction of EOTF systems, most stores have a permenant customer increase of 30%.